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CVP/CTI Solutions Architect (Cisco)

Company: Nuance Communications, Inc.
Location: Mahwah, NJ
Posted on: June 26, 2016

Job Description:

Position: CVP/CTI Solutions Architect (Cisco) (Mahwah, NJ)

** Position reports to Mahwah, New Jersey office location. Any qualified

U.S. worker will be permitted to work out of a home office.

Duties: Implement, plan, and create technical system designs and estimates

for self-service speech applications for complex Cisco solutions. Install

and configure Cisco CVP elements, UCS Servers, and UCCE environments.

Develop self-service speech applications using Cisco Studio, together with

proprietary tools and products within the Cisco environment. Configure,

install, troubleshoot, and deploy Cisco CVP systems in complex Cisco

contact center environments. Design and develop Cisco Studio self-service

speech applications on Cisco CVP and UCCX IVR Systems. Develop Cisco CTI

desktop screen pops in a UCCE/X environment.

Requirements: Master’s degree (or foreign equivalent) in Computer

Science, Electrical Engineering, Information Systems, or a related field

and three (3) years of experience designing and developing Interactive

Voice Response (IVR) systems using Cisco Unified Call Studio, or in the

alternative, a Bachelor’s degree (or foreign equivalent) in Computer

Science, Electrical Engineering, Information Systems, or a related field

and five (5) years of experience as indicated above.

Also requires demonstrated expertise (DE): leveraging Java programming to

implement IVR call flow design and volume management options; DE leveraging

Cisco Unified Contact Center Enterprise (UCCE) to deliver intelligent call

routing solutions; DE configuring automated applications and VOIP platforms

using contact center tools and utilities; and DE designing and developing

self-service automation applications following Agile methodology.

To apply, submit resume referencing Job Code # 24020 to Jason Hewitt,

Nuance Communications, 1 Wayside Road, Burlington, Massachusetts 01803.

Keywords: Nuance Communications, Inc., Portland , CVP/CTI Solutions Architect (Cisco), Computer , Mahwah, NJ, Maine


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