Ford Shop Dispatcher
Company: Autofair Automotive Group
Location: Haverhill
Posted on: May 7, 2024
|
|
Job Description:
AutoFair Ford is now seeking a Motivated and Driven Shop
Dispatcher to join our team. Are you tired of not being rewarded
for your consistently exceptional results? Are you working for an
organization that does not offer you the opportunities you are
looking for? Have you repaired vehicles or worked as a trusted
service advisor and are looking for the next step in your
career?Benefits:High earning potential with performance-based
compensationA supportive and experienced upper management team
focused on fixed operationsStrong technicians and advisors
throughout the organizationMedical, Dental, Vision, Life and
Disability401 K Plan with company matchPaid vacationWorld-class
training and professional developmentGrowth opportunities for
career advancementEmployee vehicle purchase plansDiscounts on
products and servicesHealth and wellnessResponsibilities:Implements
and maintains an effective dispatch system.Schedules shop work to
facilitate maximum productivity by dealership policy and the
technician skill level required.Prioritizes and controls all
comebacks to ensure proper and prompt attention.Ensures proper
repair order documentation, i.e., concern, cause and correction
noted on every repair order with punch time for each
operation.Reviews job status frequently, logging status and
reporting any change in time or cost estimates to the appropriate
service advisor and/or customer.Maintains timely and professional
contact with service customers.Maintains an organized and
up-to-date repair log.Prepares estimates when required.Reviews hard
copies of repair orders turned in by technicians to ensure that
assigned work has been performed and the repair order has been
completed properly.Opens and closes repair orders.Checks customer
credit status.Ensures that technicians follow warranty material
disposition procedures.Communicates job status with service
advisors and shop management as needed.Schedules maintenance for
service department vehicles and equipment.Prepares a list of needed
service department equipment, supplies and required repairs, and
reviews with the service manager as needed.Coordinates parts
requirements with the parts department; contacts special-order
parts customers immediately upon receipt of parts orders to
schedule appointment.Advises parts manager and service manager of
repetitive shortage so that corrective action can be
taken.Maintains high customer satisfaction
ratings.Requirements:High school diploma or GED requiredMust have
shop experienceAt least 3-5 years of automotive service experience
is requiredDesire to coach and train team to exceed their
goalsComputer skills neededExcellent customer service skillsAbility
to be analytical, problem solve and multitaskSelf-motivated,
enthusiastic presence in a team environmentStrong written and
communications skillsConsistent and stable work historyMust have
valid driver's license, and clean driving recordAutoFair Automotive
Group is a rapidly-expanding dealer group with excellent
opportunities for career growth. We are committed to providing our
customers with an unmatched ownership experience through
outstanding customer service and enduring relationships with the
people we serve. For these reasons, we are dedicated to finding
people who are passionate, motivated, and ambitious to join our
team.AutoFair Automotive Group offers opportunities with the
following brands:Ford - Honda - Hyundai - Genesis - Nissan - Subaru
- Toyota - VolkswagenAutoFair Automotive Group maintains a strong
policy of equal employment opportunities for all associates and
applicants of employment. We hire, train, promote and compensate on
the basis of personal and professional competence and potential for
advancement without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state or local laws.by
Jobble
Keywords: Autofair Automotive Group, Portland , Ford Shop Dispatcher, Professions , Haverhill, Maine
Click
here to apply!
|