Collections Representative (Remote)

Company: Enova International
Location: Portland
Posted on: June 19, 2022

Job Description:

The health and safety of Enova's employees is our number one priority. Proof of vaccination will be required regardless of work location, unless prohibited by applicable state law. Employees may request an exemption to the vaccination policy due to medical reasons, sincerely-held religious beliefs, or as otherwise permitted by applicable state law.Enova is currently accepting candidates for this position in the following eligible states: Illinois, Indiana, Colorado, and UtahAbout the role:Enova has several different consumer and small business lending brands, each with their own unique offerings and customer requirements. As a Collections Representative, you will become an expert in one particular brand over the course of our 3-4 week training program. Once you hit the main contact center floor, you will reach out to customers and identify solutions to help make consistent loan payments. You will need to be resilient and comfortable working with customers through difficult situations.What you'll be doing:

• Effectively handle inbound and outbound calls to customers regarding overdue loan payments
• Utilize problem solving skills to find customer specific solutions for delinquent accounts
• Ensure superior customer service through excellent verbal and written communication
• Maintain accurate, up-to-date information for customer accountsWe are excited about you if you have:
  • Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
  • A desire to create a top-notch customer service experience
  • The capability to independently problem solve
  • Ability to balance multiple priorities and effectively handle changing situations
  • Ability to deescalate complex customer interactions
  • The drive to exceed your goals in a fast-paced, metric driven environment
  • Ability to succeed in a virtual or office setting
  • Computer proficiency and accurate data entry skills requiredFor Colorado-based candidates, the budgeted range is $16,00-$18.00 but actual compensation may vary based on experience including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. The successful candidate may also be eligible to participate in incentive plans, and the Company's benefits plans. More details about our company benefits can be found at the following link: Enova BenefitsOur Operations Team:We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.About Enova:Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health. Want to learn more? Just ask any of our almost 1,500 employees.Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

Keywords: Enova International, Portland , Collections Representative (Remote), Accounting, Auditing , Portland, Maine