Collections Representative (Remote)
Company: Enova International
Location: Portland
Posted on: June 19, 2022
Job Description:
The health and safety of Enova's employees is our number one
priority. Proof of vaccination will be required regardless of work
location, unless prohibited by applicable state law. Employees may
request an exemption to the vaccination policy due to medical
reasons, sincerely-held religious beliefs, or as otherwise
permitted by applicable state law.Enova is currently accepting
candidates for this position in the following eligible states:
Illinois, Indiana, Colorado, and UtahAbout the role:Enova has
several different consumer and small business lending brands, each
with their own unique offerings and customer requirements. As a
Collections Representative, you will become an expert in one
particular brand over the course of our 3-4 week training program.
Once you hit the main contact center floor, you will reach out to
customers and identify solutions to help make consistent loan
payments. You will need to be resilient and comfortable working
with customers through difficult situations.What you'll be
doing:
- Effectively handle inbound and outbound calls to customers
regarding overdue loan payments
- Utilize problem solving skills to find customer specific
solutions for delinquent accounts
- Ensure superior customer service through excellent verbal and
written communication
- Maintain accurate, up-to-date information for customer
accountsWe are excited about you if you have:
- Strong verbal and written communication skills so you can
connect with customers over the phone and take clear notes in our
computer system
- A desire to create a top-notch customer service experience
- The capability to independently problem solve
- Ability to balance multiple priorities and effectively handle
changing situations
- Ability to deescalate complex customer interactions
- The drive to exceed your goals in a fast-paced, metric driven
environment
- Ability to succeed in a virtual or office setting
- Computer proficiency and accurate data entry skills requiredFor
Colorado-based candidates, the budgeted range is $16,00-$18.00 but
actual compensation may vary based on experience including a
candidate's qualifications, skills, competencies and experience and
may fall outside of the range shown. The successful candidate may
also be eligible to participate in incentive plans, and the
Company's benefits plans. More details about our company benefits
can be found at the following link: Enova BenefitsOur Operations
Team:We work as a team to understand the true needs of the customer
and get to the root of the issue to provide the best service
possible. Operations team members are trained to handle any and all
queries regarding various Enova brands, providing customers with
the answers they need to work toward a better financial future. We
are here to create an impact and ensure that our customers know
they are valued.About Enova:Enova is a leading financial technology
company providing online financial services through its AI and
machine learning powered lending platform. Enova serves the needs
of non-prime consumers and small businesses, who are frequently
underserved by traditional banks. Enova has provided more than 7
million customers with over $40 billion in loans and financing with
market leading products that provide a path for them to improve
their financial health. Want to learn more? Just ask any of our
almost 1,500 employees.Our goal at Enova, we believe that diversity
and inclusion among our teammates is critical to our success as a
global company, and we seek to recruit, develop and retain the most
talented people from a diverse candidate pool. It is our policy to
provide equal employment opportunity for all persons and not
discriminate in employment decisions by placing the most qualified
person in each job, without regard to any other classification
protected by federal, state, or local law. California Applicants:
Click here to review our California Privacy Policy for Job
Applicants.
Keywords: Enova International, Portland , Collections Representative (Remote), Accounting, Auditing , Portland, Maine
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