Teller 30 Hours - Northgate branch, Portland, ME
Company: KeyBank
Location: Portland
Posted on: June 19, 2022
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Job Description:
Job DescriptionCompany Description
ABOUT KEY:KeyCorp's roots trace back 190 years to Albany, New York.
Headquartered in Cleveland, Ohio, Key is one of the nation's
largest bank-based financial services companies, with assets of
approximately $134.5 billion at March 31, 2017. Key provides
deposit, lending, cash management, insurance, and investment
services to individuals and businesses in 15 states under the name
KeyBank National Association through a network of more than 1,200
branches and more than 1,500 ATMs. Key also provides a broad range
of sophisticated corporate and investment banking products, such as
merger and acquisition advice, public and private debt and equity,
syndications, and derivatives to middle market companies in
selected industries throughout the United States under the KeyBanc
Capital Markets trade name. KeyBank is Member FDIC.
ABOUT THE BUSINESS:Key Community Bank serves individuals and small
to midsized businesses from Maine to Alaska through our 15-state
network of over 1,200 branches, 1,500 ATMs, telephone banking and
robust online and mobile platforms. KeyBank's Consumer/Business
Banking segment provides consumers and small business owners with
straightforward banking solutions and personal finance expertise
that helps them make confident financial decisions today and plan
for tomorrow. Key Private Bank offers wealth planning that follows
a consistent, disciplined approach guided by objective advice based
on each unique situation. KeyBank Commercial Bank offers midsize
business financial services that drive growth and profitability and
help business owners identify new opportunities with products and
services including deposit, cash management, investment services,
commercial lending, equipment leasing, and asset-based lending.Job
Description
At Key, we have the opportunity to bring ease value and expertise
to our clients by helping them have confidence and the peace of
mind to dream big. As a Teller, you will report to the Branch
Manager or to the Operations Leader (Teller Float) and are the
initial contact for clients. The Teller is a critical position
within the branch and an important member of the branch team. The
Teller provides excellent client service by welcoming new and
existing clients of the Bank and assisting them with account
transactions and servicing needs. In addition, he/she acts as a
resource in identifying and resolving client servicing issues.
Tellers, through their conversations with the clients, listen to
uncover financial needs and transitions clients to a banker to
further assist. ESSENTIAL JOB FUNCTIONS:The role of the Teller is
to be welcoming, build rapport and provide outstanding service to
the Bank clients while performing account transactions, all of
which align to the Branch Playbook. Tellers and all Branch team
members are expected to act professionally at all times, conduct
business ethically avoid conflicts of interest and act in the best
interest our clients and Key. Duties assigned include:Primary
Teller Functions• Accept and accurately process all financial
service transactions• Maintain responsibility for cash drawer and
follow proper balancing procedures• Act as a resource to identify
and resolve client servicing issues• Listen for clues for Financial
Wellness opportunities during client conversations, and then
appropriately transition the client(s) to a BankerBuild Client
Rapport• Provide excellent client service to all KeyBank clients•
Where problem resolution is required, take thorough information
from the client and get back to them in a timely manner• Ensure a
confident tone that reassures the client we will follow up with
resolution• Greet and welcome every client as they enter the
branch; acknowledge by name, if known• Assist clients in achieving
their financial goals and objectives through the use of Financial
Wellness tools• Participate in client appreciation events• Address
client issues or concerns; engage branch management when needed to
provide full solutions for clients• Help create and establish a
business relationship between the Banker and the client• Coordinate
time between Banker and client for business meetings as necessary•
Engage the Lead Teller and or Banker when faced with complex client
account issues• Answer the phone within the Branch professionally,
promptly, and pleasantly• Participate in post/debrief meetings with
the branch team involving clients from the day to better understand
specific client needsRisk Management• Ensure compliance with
security and audit procedures• Adhere to all applicable policies
and proceduresAdditional Responsibilities• Participate in morning
huddles and end of day debriefs• Understand goals and objectives
for the branch• Review and maintain knowledge of product guides,
fees and policies to stay current on offerings• Provide answers and
assistance for client questions/concerns, utilizing resources
within the branchQualifications
High School Diploma, GED or equivalent business experience• 6
months experience in a client service facing role• Prefer cash
handling experience• Excellent communication and interpersonal
skills• General understanding of PC with Windows based applications
and calculator• Ability to work branch hours to include weekends
and occasional evenings• Physical Requirements: Prolonged Standing
(5-8 hours per day), frequent use of hands to manipulate/grasp
objects, ability to communicate face to face and on the phone with
clients, occasional bending and lifting from floor height, frequent
forward reach, frequent lifting of 1 – 10 lbs., occasional lifting
of up to 30 lbs.
Additional Information
All your information will be kept cFLSA STATUS:Non-Exempt
KeyCorp is an Equal Opportunity and Affirmative Action Employer
committed to engaging a diverse workforce and sustaining an
inclusive culture. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran statusonfidential according to EEO
guidelines.
Keywords: KeyBank, Portland , Teller 30 Hours - Northgate branch, Portland, ME, Accounting, Auditing , Portland, Maine
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