Financial Counselor, Patient Access - Ellsworth, ME
Company: Optum
Location: Ellsworth
Posted on: May 12, 2025
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Job Description:
$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Opportunities at Northern Light Health, in strategic partnership
with Optum. Whether you are looking for a role in a clinical
setting or supporting those who provide care, we have opportunities
for you to make a difference in the lives of those we serve. As a
statewide health care system in Maine, we work to personalize and
streamline health care for our communities. If the place for you is
at a large medical center, a rural community practice or home care,
you will find it here. Join our compassionate culture, enjoy
meaningful benefits and discover the meaning behind: -Caring.
Connecting. Growing together.--- -
The -Inpatient -Financial Counselor -(Patient Access) primary
function is to ensure a constant and reliable cash flow, maximize
revenue collections, minimize accounts receivable losses (bad debt)
and promote excellent public relations. The Financial Counselor is
responsible to ensure all accounts passing through the unit are
screened for linkage opportunities and appropriate actions are
completed.
Our office is located at Maine Coast Hospital, 50 Union St.,
Ellsworth, Maine.
We offer 4 weeks of on-the-job training at Eastern Maine Medical
Center is 489 State Street, Bangor. The hours of the training will
be aligned with your schedule.
Primary Responsibilities:
Screens appropriate patients for possible healthcare coverage or
financial assistance opportunities to determine eligibility,
coverage levels, and billing requirements
Counsels' patients as to financial responsibility while assessing
suitability for inhouse programs of Free Care, Discounted Care and
Payment Plans. -Ensures all accounts are screened for linkage
opportunities and appropriate actions are completed
Performs a daily check of all qualifying inpatients and
assesses/offers financial assistance prior to discharge
Functions as the liaison with various departments for determining
financial options and financial counseling for scheduled procedures
and price-shopping
Records and prepares statistics for outreach of financial
assistance programs offered
Maximizes revenue collections
Minimizes accounts receivable losses (bad debt) by use of
workflows, technology, and tools provided
Maintains a safe environment complying with NLH policies and
procedures; reports and directly addresses environmental hazards
and violations of patient safety policy and/or protocol when
involved or observed
May perform other duties upon request
Identifies outstanding balances from patient's previous visits and
attempts to collect any amount due
Functions as a Superuser for primary computer systems
Proactively identifies process improvement opportunities
Works on Special Projects as needed
Performs the duties of a Financial Counselor (Patient Access)
Maintains up - to - date knowledge of specific admission,
registration, and pre - registration requirements for all areas
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
2+ years of customer service experience in a hospital, office
setting, customer service setting, or phone support setting
Intermediate level of proficiency in Windows, Excel, and Microsoft
Office, including the ability to type at the speed of 35+ WPM
(words per minute)
Ability to work -any shift between the hours of 8:00AM - 4:30PM
EST, Monday - Friday including the flexibility to work occasional
overtime and weekends based on business need
Influenza vaccination for the current flu season (typically
August-May) or commitment to receive the influenza vaccination when
available for the upcoming flu season
Must be 18 years of age OR older
Preferred Qualifications:
1+ years of electronic health record experience
1+ years of experience in a Hospital Patient Registration OR
Patient Account Services
Soft Skills:
Verbal and written aptitude for adequate communication with the
public, physicians, physician office staff, Registration staff, and
other healthcare professionals
Must demonstrate the ability to work well with others and to work
independently without direct supervision
Must exhibit a caring attitude toward patients, co - workers, and
other customers
Ability to handle multiple priorities successfully
Position requires close attention to detail
Must present in a professional manner
Strong interpersonal, communication and customer service skills
Ability to use multiple systems and multi-task -
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Portland , Financial Counselor, Patient Access - Ellsworth, ME, Accounting, Auditing , Ellsworth, Maine
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