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Lead AnalystSAP ISU and CRM(Front office/Customer Care)

Company: Avangrid
Location: Portland
Posted on: June 24, 2022

Job Description:

Avangrid is looking for a Lead Analyst - SAP Support to join their team in Portland, ME.Responsible for prioritizing SAP Support Team responsibilities related to providing design, configuration and ad hoc/custom reporting capabilities to the business units. Serves as primary contact with SAPend users and process owners in a specified business area to understand ongoing process requirements (changes, modifications, improvements) and ensuring overall SAP data integrity for SAP ISU and CRM (Front office). MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  • Develops solutions and/or configuration changes to meet ongoing end user requirements. Implements configuration changes as required and prepares specifications for approved changes for be performed by SAP IT support.
  • Acts as team leader for SAP, IVR, GenesysPureConnect Support Analysts in the business unit as well as works with other business units whenever applicable. Lead prioritization and planning of SAP, IVR, GenesysPureConnect Support Team responsibilities in a specific functional area coordinating with other functional areas when applicable.
  • Leads team of SAP functional analysts to coordinate integration points between SAP modules to ensure overall process coordination. Ensures interface data integrity. Work with external Software Factories to prioritize their work to maintain highest priorities for business are being worked on.
  • Work as team leader in projects with the possibility of project management.
  • Work with business partners to determine how to resolve business needs/fixes and prioritize work.
  • Provides timely and accurate solutions to the functional business areas, including unresolved SAP user requests from the service desk.
  • Develops, maintains and updates documentation including Business Process Procedures (BPPs), reference materials, training materials.
  • Changes request/transport review and approval.
  • Provides on-going end user training and end user support as required.
  • Completes Service Pack review and tests for all clients, (OSS support.)
  • Identifies available SAP functionality not currently being utilized.
  • Work at times directly with the support teams in developing application changes to fit customer needs. This includes but is not limited to develop and implement solutions for SAP, IVR, GenesysPureConnect, Nice Record, Cisco Call Manager and support upgrades for various applications.
  • Coordinates the definition, review, testing and approval of SAP security access for a specific user group.Skills and Requirements
    • At least 5 years of IT experience, including SAP Support experience.
    • Detailed, cross module SAP integration knowledge in IS-U CRM/Front office preferred.
    • Broad knowledge of the principles, practices and procedures of the specific business unit is desirable.
    • Strong knowledge of SAP ISU ECC and CRM&B moduleRequired Education:
      • Bachelors degree in Business or related Management fields, Computer Science, Information Systems or a related field. Equivalent work experience is acceptable.Skills/Abilities:
        • Able to work with others to design effective process/system solutions.
        • Strong working knowledge of Microsoft Office Products such as Word and Excel
        • Proficiency in Database (Oracle, SQL ,MySQL).
        • Excellent communication abilities.
        • Ability to dig into technical solutions
          About the CompanyAVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.s Sustainable Development Goals and was named among the Worlds Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit This job has been posted by TalentBoost on behalf of Avangrid. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Keywords: Avangrid, Portland , Lead AnalystSAP ISU and CRM(Front office/Customer Care), Administration, Clerical , Portland, Maine

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