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Elevate Marketing Assistant (Remote)

Company: FMG Suite
Location: Portland
Posted on: November 12, 2021

Job Description:

Remote friendly position!About Our CultureFMG Suite began 10 years ago and now has 300+ (and growing!) employees connected across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor. Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We're building a winning team of A+ players and we hope you'll be next to join us.Our Commitment to Diversity, Equity, and Inclusion (DEI)At FMG Suite, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.What We DoWe're a marketing software company serving 25,000+ small business owners, primarily financial advisors and insurance agents. Generally, these growth-oriented businesses don't have dedicated marketing departments but know they need to market themselves. Our software helps them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content, helping our customers build better relationships with their clients with less hands-on effort.Our Employee BenefitsFMG Suite strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.

  • Optional Alternate 9-80 Work Schedule - with every other Friday off
  • Generous paid Holiday schedule with a paid Winter Holiday Shutdown week!
  • Paid Vacation and Sick Leave
  • Robust Insurance Plan including company-paid Life, Short Term Disability, Long Term Disability and Employee Assistance Plan(s)
  • Matching 401(k) with immediate full vesting
  • Paid Parental Leave
  • Gym ReimbursementSummary/ObjectiveThe FMG Suite Elevate Marketing Assistant (EMA) is a creative and resourceful individual who is a supportive role to an Elevate Marketing Strategist (EMS). As an EMA, you will help the EMS maintain member accounts by carrying out tasks and strategy execution delegated to you by the EMS. This work will include: following up with members on a routine basis via phone and email as delegated by the EMS, updating client records within our management systems, keeping meticulous notes from calls and other member interactions, carrying out print/design projects, carrying out website edit requests, executing on marketing strategies led by the EMS, and other items as directed by the EMS. To be successful you will need an intimate knowledge of the FMG Suite products and services. You will assist the EMS in guiding members in developing and executing their marketing strategies utilizing these products and services.Duties and Responsibilities:Industry and Product Knowledge
    • Provide knowledge of Elevate, FMG Suite, and Platinum products/services
    • Provide basic understanding of compliance relationships through FMG Suite
    • Provide knowledge of basic web/print design resources
    • Provide basic knowledge of all departments' processes and proceduresAccount Management
      • Assist the EMS in account management while providing the highest level of ongoing support.
      • Respond to EMS requests and assist in member inquiries and requests for assistance by video conference, telephone, and/or email.
      • Assist in keeping records of customer interactions, details of inquiries, comments and complaints.
      • Assist in responding to members' concerns promptly and provide solutions.
      • Proactively manage personal workload and readily communicate the need for additional support to management.Coaching
        • Assist the EMS in providing comprehensive and expert advice in marketing or other specialized fields FMG Suite serves.
        • Assist the EMS in managing the onboarding of new members, obtain their buy-in, and set clear goals and strategies with deadlines to create fully engaged members of the program.
        • Assist the EMS in providing specific advice to members to help them identify and resolve challenges, create strategies, and continuously move their marketing forward.
        • Have an understanding of and assist the EMS in guiding the member in the use of all FMG Suite technology as well as ancillary technology that enhances the platform (i.e. SEO, PPC, Social Media, Google Analytics, etc.)
        • Understand client goals and provide suggestions that will help achieve those goals based on account history and current needs.Project Management
          • Manage all delegated communications, tasks, and projects between the EMS and the member such as:
            • Communications between members and FMG Suite's print/design department for revisions, proofs, print ready files, and send to print tasks, ensuring accuracy.
            • Member branding project timelines as delegated.
            • Member copywriting project timelines as delegated.
            • Print proofs. Confirm once the order goes to our print partner that the proof is correct, the order was placed correctly, and that it meets time deadlines for special projects and follows all proofing guidelines and be accountable for any lapses to avoid print errors.
            • Review of print samples to ensure quality.Position Type/Expected Hours of Work
              • This is a full-time, non-exempt position. Working hours established by the Manager. Required Education And Experience
                • At least 2 years of experience in a sales and/or marketing field and/or Customer Service.Preferred Education And Experience
                  • BA/BS in Marketing, Business or other related field or equivalent work experience in a related field.
                  • Experience with SEO, PPC, Social Media, Google Analytics, and Web-design.Other Duties
                    • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
                    • Duties, responsibilities and activities may change at any time with or without notice.FMG Suite is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contactYou can find out more about what it's like to work at FMG Suite, by visitingPowered by JazzHRcNJNFALV9S

Keywords: FMG Suite, Portland , Elevate Marketing Assistant (Remote), Advertising , Portland, Maine

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