15h Left: Customer Service Assistant Float (Bank) / Req 1117
Company: Partners Bank
Location: Sanford
Posted on: June 26, 2025
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Job Description:
Customer Service Assistant I (CSA) Float Department: Branch
Administration Reports to: Branch Manager/Assistant Branch Manager
Supervises: None Status: Full-Time / Non-exempt / Onsite only
Level: Level 5 Must already be authorized to work in the United
States. Relocation is not provided. Partners Bank is a rapidly
growing community bank with operations in Maine and New Hampshire
that has established superior service level expectations. We offer
generous compensation and benefits while fostering opportunities
for growth and flexible work schedules when appropriate. Summary
for the Customer Service Assistant I (CSA) Float: The incumbent
performs a variety of teller and customer service duties as needed.
Is highly proficient in the processing of teller transactions, and
able to complete basic customer service related tasks such as
opening routine checking, savings and certificate of deposit
accounts, processing account maintenance, etc. Working within
established guidelines, policies and procedures, the individual
will sell and service all deposit accounts, handle various customer
inquiries and provide prompt problem resolution. Strong knowledge
of the Bank’s various deposit and electronic banking products and
services is required. Using needs-based sales techniques, uncovers
referral opportunities and recommends appropriate products and
service to meet customers’ needs. Job Requirements for the Customer
Service Assistant I (CSA) Float: - Minimum of one year of teller or
customer service banking experience in a branch or call center
environment. - Strong sales, service, interpersonal and
communication skills. - Interacts well with others and enjoys
working with a variety of people in a team environment. - Strong
organizational, technical and computer skills. - Adapts well to
change and is able to effectively multi task. - Strong knowledge of
teller and customer service processes, policies, guidelines and
procedures. - Satisfactory product knowledge of banking products
and service with ability for further development. Specific Job
Functions for the Customer Service Assistant I (CSA) Float: -
Highly proficient in the processing of various teller transactions
and routine customer service related tasks and functions. - Able to
identify cross sell opportunities and respond to various customers’
inquiries to recommend appropriate products or solutions to meet
their needs. - Able to open basic deposit accounts, assist with
electronic banking inquiries, services and functionality, complete
account maintenance and make referrals to other lines of business,
etc. - Maintain and balance a cash drawer accurately and
efficiently. - Provide a high level of service to customers,
coworkers and team members. - Understand and follow various
policies, guidelines and procedures including security, compliance
and operations. - Participate in on-going job related training
programs including but not limited to sales, service, compliance
and product knowledge. - May float to another local branch to cover
staffing if needed. - Performs additional duties as required. This
Job Description for the Customer Service Assistant I (CSA) Float
describes the essential functions and qualifications of the job
described. It is not an exhaustive statement of all the duties,
responsibilities, or qualifications of the job. This document is
not intended to exclude modifications consistent with providing
reasonable accommodations for a disability. This is not a contract.
Our generous benefits are listed on our website:
Partners.Bank/about/careers PI79d27ec593f5-37156-37795749
Keywords: Partners Bank, Portland , 15h Left: Customer Service Assistant Float (Bank) / Req 1117, Customer Service & Call Center , Sanford, Maine
