Service Representative - Torrington Hilltop
Company: Usb
Location: Torrington
Posted on: July 2, 2025
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Job Description:
Service Representative - Torrington Hilltop Job Category: Branch
Banking Requisition Number: SERVI001982 Torrington, CT 06790, USA
The Service Representative provides direct customer service
satisfying customer banking needs to include accurately handing
service transactions (deposits, withdrawals, etc.) in accordance
with bank policies and procedures while seeking sales/referral
opportunities. Customer Service Consistently demonstrate all
aspects of the USB Customer Service Commitment Charter and the USB
brand Put the customer first by promptly acknowledging their
presence. Focus directly on the customer, if working on another
project quickly put aside and interact with the customer. Handle
transactions accurately and efficiently, respecting customers time
Maintain the highest levels of confidentiality and privacy of
customer information Respond to or refer customer concerns to
supervisors as appropriate. If follow up is required, set clear
customer expectations and deliver as promised. Maintain a positive
outlook and demeanor at all times Project a professional positive
outlook and demeanor at all times Accountable for successful
retention of customers. Operations / Risk Management Performs
essential duties by accurately processing transactions including
but not limited to deposits, withdrawals transfers and negotiable
items such as Bank Checks and Money Orders. Adhere to all bank
policies and procedures Balance TCD and/or TCR accurately and
effectively, as is necessary. Sales Promote USB products and
services Assist customers in understanding how USB products and
services meet their financial goals through the use of branch
banking sales and service processes. Maintain a working knowledge
of all USB products and services sold in the branch to aid in
generating quality referrals Be aware of products and services
offered by cross line of business partners. Assist in generating
quality referrals to business partners. Exceed individual sales
goals and assist team in meeting sales goals. Utilize relevant
tracking system to report and track sales and service activities.
This position is located at our Torrington Hilltop Branch - 1057
Torringford St. Torrington, CT 37.50 hours per week Qualifications
Experience Required 1-2 years: Customer Service and Sales Equal
Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor. We are an EOE. We value diversity.
Keywords: Usb , Portland , Service Representative - Torrington Hilltop, Customer Service & Call Center , Torrington, Maine
