Customer Service Representative & Teller
Company: Kennebec Savings Bank
Location: Augusta
Posted on: April 1, 2026
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Job Description:
POSITION SUMMARY: This position is responsible for performing
customer service and operational support duties as needed to
support Bank needs; accurately and courteously meeting new and
existing customer account needs; actively supporting and
cross-selling Bank products/services; and maintaining accurate cash
and transaction records. KEY RESPONSIBILITIES: Teller duties:
Perform the duties of a branch teller as assigned. Provide prompt,
courteous and efficient service to branch customers at the teller
or drive-up windows. Process customer deposits/withdrawals
(including night bags); receive loan, mortgage and club payments;
cash checks; sell money orders and Treasurer's checks, all
according to established procedures. Assist customers with safe
deposit boxes. Comply with all Bank and branch policies and
procedures concerning customer transactions. Refer questions or
problems to the Head Teller/Asst. Branch Mgr Accurately settle own
cash drawer and processed work in adherence to Bank performance
standards and established procedures. Maintain daily work in good
order. Customer service representative duties: Perform the duties
of the customer service representative as assigned. Provide account
services to Bank customers. Open new checking, savings, certificate
of deposit, IRA and savings accounts, safe deposit boxes; take
applications for ATM/debit cards; all following established Bank
policies and procedures. Assist customers with certificate of
deposit maturities (renewals, reinvestments, redemptions, etc.).
Comply with all Bank and branch policies and procedures concerning
customer accounts. Respond to customer inquiries and resolve
customer account problems; refer to Branch Manager as needed. Act
as liaison between customer and other Bank departments as necessary
to address account issues. Comply with all applicable Federal and
State banking regulations and all Bank and branch operating and
security policies and procedures. Meet or exceed established
objectives and standards for customer service representative/teller
performance. Branch back-up: Perform other branch functions as
assigned to meet customer or operational needs, including working
at other branches; assisting or performing ATM settlement;
processing coin deposits for customers; may assist with vault
duties when needed. Support Bank products/services: Maintain
knowledge of current KSB products and services. Actively utilize as
many Bank products and services as possible in order to fully
understand their features and benefits and to be able to
communicate effectively with customers and prospective customers.
Talk to customers and listen for “cues and clues” to determine
needs; respond to customer inquiries and evaluate their needs;
suggest Bank products/services to customers to meet their needs;
establish accounts with new and existing customers through
cross-selling efforts; make referrals to other Bank personnel as
appropriate. Participate in the Bank’s cross-selling programs and
accurately maintain all required sales records. Community/public
relations: Actively participate in community organizations and
events. Represent the Bank in the community. Other duties:
Demonstrate reliable attendance and punctuality. Work at other Bank
branches as needed for customer service, operational, or training
purposes. Attend and participate in Bank meetings. Attend internal
and external training to improve skills and knowledge relevant to
the customer service representative/teller position. Understand and
fully comply with Kennebec Savings Bank’s Core Values . Perform
other duties as required. POSITIONS REPORTING TO THIS POSITION: ·
None Requirements EDUCATION/EXPERIENCE REQUIRED: Associate’s degree
or equivalent work experience. 1 to 3 years branch banking
experience as a teller/head teller and customer service
representative, preferred. Other cash handling and customer service
experience is required. Computer literate, with specific experience
in Microsoft Office. OTHER REQUIREMENTS: Must be able to lift cash
boxes and cash bags of approximately 20 pounds. Must be able to
stand or sit for extended periods of time while waiting on
customers. Must be able to spend extended periods of time working
at a computer. Must be able use the telephone to converse with
customers; must be able to communicate clearly by telephone; must
have good listening ability and skills. Must be able to prioritize
and organize work flow; must have good attention to detail; must be
able to handle multiple jobs. Must have the ability to think
through a problem, following proper steps in finding resolution.
Must have a high degree of ethics and maintain confidentiality of
customers and accounts. Must be friendly, courteous and sensitive
to the needs of customers and coworkers.
Keywords: Kennebec Savings Bank, Portland , Customer Service Representative & Teller, Customer Service & Call Center , Augusta, Maine
