Senior UC Focal Escalation Engineer - Austin area
Company: TTEC
Location: Portland
Posted on: May 13, 2022
Job Description:
TTEC Digital is seeking to hire a Senior UC Engineer for our
Cisco Interaction Experience Managed Services practice. - The ideal
candidate will reside in the Austin area.Why choose TTEC to enhance
and broaden your career? - We are just as passionate about
providing ideal solutions to solving our client's business problems
by driving customer experience outcomes with our enhanced technical
capabilities, as you are. - Whether you're the Engineer, Architect,
Account Manager, Practice Leader or Sales Executive we need your
talent to help us in our exciting journey to success! - What you'll
be doing: -As part of our Managed Services Support Engineering
team, you will work with our enterprise level clients providing
medium to advanced troubleshooting support services in Cisco UC
solutions. - - What you'll be doing:
- Provide support to enterprise level customers regarding
advanced UC issues, leverage your knowledge and experience with
problem resolution of CUCM, Jabber, CER, Unity, UCCX, IM&P,
SIP, Voice Gateways, and Session border controllers.
- Ability to work in a delivery support environment that involves
structured processes and timelines
- Experience with a disciplined development methodology and
release management process
- Proven and demonstrated ability to perform complex problem
isolation within
- Telecommunications infrastructures: SIP trunks, FXO, FXS and
PRI & Signaling Protocols What skills you'll need:
- 3 to 5 years' experience configuring and supporting complex
enterprise Cisco UC solutions with CUCM, Jabber, CER, Unity, UCCX,
IM&P, SIP, Voice Gateways, and Session border controllers.
- Strong experience troubleshooting SIP and Session Border
Controllers.
- Prior experience administering, or supporting LAN/WAN [HSRP,
QoS, VLAN's, Bandwidth modeling] and VoIP infrastructures
- Experience configuring and troubleshooting Voice
Gateways/Gatekeepers
- Strong customer service skills and client focus
- Good problem-solving skills
- Ticket management: this includes documentation of work
performed, follow up with customers and information gathering
process to complete the requests.Who We Are:TTEC is a leading
global customer experience technology and services company focused
on the design, implementation and delivery of transformative
customer experience for many of the world's most iconic and
disruptive brands. We deliver outcome-based customer engagement
solutions through -, our digital consultancy that designs and
builds human centric, tech-enabled, insight-driven customer
experience solutions for clients and -, our delivery center of
excellence, that operates customer acquisition, care, fraud
prevention and detection, and content moderation services. Founded
in 1982, our nearly 55,000 employees operate on six continents
across the globe and live by a set of customer-focused values that
guide relationships with clients, their customers, and each other.
We were founded on one guiding principle: customer experiences that
are simple, inspired, and more human deliver lasting value for
everyone. Your role brings that principle to life.--- -COMPENSATION
& BENEFITSThis position is eligible to participate in an annual
incentive program. -Actual compensation offer to a candidate may
vary based upon geographic location, work experience, education
and/or skill levels. - Benefits available to eligible employees
include the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time offFor more information
about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout
social media to engage in the global conversation"TTEC is proud to
be an equal opportunity employer. TTEC embraces and is committed to
building a diverse and inclusive workforce that respects and
empowers the cultures and perspectives within our global teams. We
strive to reflect the communities we serve by not only delivering
amazing service and technology, but also humanity. We make it a
point to make sure all our employees feel valued and comfortable
being their authentic selves at work. As a global company, we know
diversity is our strength. It enables us to view projects and ideas
from different vantage points and allows every individual to bring
value to the table in their own unique way. But don't take our word
for it - check out some our women in leadership and diversity
awards on TTECjobs.com."#LI-BB2#LI-REMOTE
Keywords: TTEC, Portland , Senior UC Focal Escalation Engineer - Austin area, Engineering , Portland, Maine
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