Senior UC Focal Escalation Engineer - Austin area

Company: TTEC
Location: Portland
Posted on: May 13, 2022

Job Description:

TTEC Digital is seeking to hire a Senior UC Engineer for our Cisco Interaction Experience Managed Services practice. - The ideal candidate will reside in the Austin area.Why choose TTEC to enhance and broaden your career? - We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. - Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! - What you'll be doing: -As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC solutions. - - What you'll be doing:

• Provide support to enterprise level customers regarding advanced UC issues, leverage your knowledge and experience with problem resolution of CUCM, Jabber, CER, Unity, UCCX, IM&P, SIP, Voice Gateways, and Session border controllers.
• Ability to work in a delivery support environment that involves structured processes and timelines
• Experience with a disciplined development methodology and release management process
• Proven and demonstrated ability to perform complex problem isolation within
• Telecommunications infrastructures: SIP trunks, FXO, FXS and PRI & Signaling Protocols What skills you'll need:
  • 3 to 5 years' experience configuring and supporting complex enterprise Cisco UC solutions with CUCM, Jabber, CER, Unity, UCCX, IM&P, SIP, Voice Gateways, and Session border controllers.
  • Strong experience troubleshooting SIP and Session Border Controllers.
  • Prior experience administering, or supporting LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling] and VoIP infrastructures
  • Experience configuring and troubleshooting Voice Gateways/Gatekeepers
  • Strong customer service skills and client focus
  • Good problem-solving skills
  • Ticket management: this includes documentation of work performed, follow up with customers and information gathering process to complete the requests.Who We Are:TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through -, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and -, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our nearly 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.--- -COMPENSATION & BENEFITSThis position is eligible to participate in an annual incentive program. -Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and/or skill levels. - Benefits available to eligible employees include the following:
    • Medical, dental, and vision
    • Tax-advantaged health care accounts
    • Financial and income protection benefits
    • Paid time off (PTO) and wellness time offFor more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation"TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com."#LI-BB2#LI-REMOTE

Keywords: TTEC, Portland , Senior UC Focal Escalation Engineer - Austin area, Engineering , Portland, Maine