Field Technician ($20 PH starting)
Company: SPECTRUM
Location: Portland
Posted on: August 7, 2022
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Job Description:
SCHEDULE Shift will be based on current schedule of candidate
hired Under minimal supervision, perform basic to complex
installation, troubleshooting & repair of video, internet, phone
services from tap to CPE or other demark locations for residential
fiber & small to medium commercial customers. Test & repair network
hardware for commercial customer services, as well as internal
services within Charter Facilities. Provide exceptional service to
customers as well as their technical reps, ensuring that Charter
services interface as expected with business systems. Coordinate
with customer site management for physical site surveys and conduct
surveys on as needed basis. Complete Home Security survey, install
and service Home Security services and equipment. MAJOR DUTIES AND
RESPONSIBILITIES Actively and consistently support all efforts to
simplify and enhance the customer experience. Perform basic to
complex installation of & troubleshoot/repair coax based phone,
internet or video services in a residential and commercial
environment (small to medium businesses) from the tap to the
connection of CPE; including but not limited to, all necessary
wiring of both interior & exterior associated equipment in the
forward & return signal path of the customer premise network.
Survey, install, & maintain Wi-Fi Network products to include
routers, gateway servers, Ethernet switches & wireless access
points & other components within HFC-based customers. Interact with
business customers & their reps, demonstrating an understanding of
& regard for the unique priorities of business clients. Work with
customer technical support personnel to diagnose & correct service
related issues. Respond to equipment failures, trouble shoot &
repair equipment while providing the customer with productive
communications regarding repair process. Recognize and escalate to
a supervisor persistent service problems or other observed factors
that could impact the ongoing relationship between Charter & a
business customer. Educate customer on proper use of services &
equipment, as well as the availability of online help options.
Perform all work as necessary to conform to quality, security &
safety control guidelines (includes compliance with requirements
outlined in applicable regulations such as OSHA and FCC & following
procedures as outlined in the CPNIQ, TQA, NEC, NESC, other
Installation, Technical Operations, Safety Manuals & Employee
Handbook). Adhere to TQA standards in accordance to company policy.
Follow security procedures to prevent any unauthorized services.
Assist in providing mentoring to non-commercial focused members of
the Technical Operations teams. Utilize and demonstrate proficiency
with tasks, tools, test equipment & information that will enhance
business results. Maintain accurate records including time worked,
daily logs, gas sheets as required; properly record all required
information on data devices and/or work orders. Operate
communications device in accordance with company policies. Operate
a company vehicle in a safe & responsible manner; Clean, maintain,
stock, & secure assigned vehicle & equipment, in accordance with
company policies. For applicable systems: Perform repair &
maintenance on voice systems; Installing, uninstalling &
reconnecting NEU devices and backup powering; Initiating DHCP
script. Adhere to industry specific, local, state & federal
regulations, as applicable Perform other duties as requested by
supervisor. REQUIRED QUALIFICATIONS Required Skills/Abilities and
Knowledge Ability to read, write, speak and understand English
Advanced understanding of the TCP/IP stack & associated abstraction
layers Advanced knowledge of network designs, network architectures
& network topologies Basic knowledge in using software tools to
support the current operations, knowledge in basic network devices
and network appliances Ability to use handheld communication
devices & applications Experience working with complex structure
cabling, including Cat 5/6 cabling Experience in configuring &
installing routers, Internet gateway services, Layer2/3 Ethernet
switches & wireless access points in commercial environments Valid
driver's license with satisfactory driving record within Company
required standards Required Education High School Diploma or
equivalent work experience Industry and vendor specific
certifications and training (NCTI, SCTE) CCENT or other equivalent
industry accredited certification Required Related Work Experience
and Number of Years Field Technician IV or equivalent work
experience - 0.5 IP networking experience - 1 Installation & repair
of WAN/LAN & wireless router related equipment experience
Completion of appropriate Charter training according to the Field
Technician Career Path Training Matrix, or equivalent work
experience PREFERRED QUALIFICATIONS Preferred Skills/Abilities and
Knowledge Ability to use personal computer & software applications
Knowledge of Company product/services Experience with consumer
education of products/services Experience and knowledge of POTs
services, IP networking, PBX, point of sale equipment WORKING
CONDITIONS This position works face to face with customers Work
indoors in confined space, poorly ventilated areas such as attics,
basements and/or crawlspaces Exposure to dust, dirt, noise,
insects, rodents, pets, & cleaning solutions Work outdoors in all
kinds of weather & at all times of the day or night Work performed
near power lines & electricity Work performed at various heights
above ground on telephone/power poles Work & travel in inclement
weather May be required to work an on-call rotation as business
needs dictate Occasionally required to work overtime as business
needs dictate Ability to work weekends or shifts as business needs
dictate Work in commercial or factory type environments PHYSICAL
AND MENTAL REQUIREMENTS Physical Requirements Ability to use the
following hand tools: electric drills, hammers, wrenches,
screwdrivers in the installation of cable to the residence & TV set
converters Ability to walk over all types of terrain, in all kinds
of weather, while carrying tools & equipment including gaffs,
ladders & fully loaded tool belts Ability to safely use
weight-bearing equipment (gaffs, safety harness & ladders) within
the maximum weight limitations Ability to accurately measure
distances, using tapes or other measuring devices Ability to carry,
climb & operate extension ladder (approx. 32 ft. high and 90
pounds) Ability to climb poles using gaffs, hooks & climbing belt
as needed Ability to differentiate between different sizes & colors
of wires Ability to make cable connections in tight spaces by
bending, reaching, twisting Ability to operate appropriate computer
or test equipment associated with position (e.g. signal level
meters, ohm meters, etc.) Ability to perform job from high places
(i.e. poles and roofs) Ability to work while standing 50-70% of the
time Ability to work with small components and wires to make cable
connections Mental Requirements Ability to communicate effectively
with employees, customers, and suppliers, in person, on the phone,
& by written communications in a clear, straight-forward, &
professional manner Ability to use personal computer & software
applications TCB185 318197 318197BR
Keywords: SPECTRUM, Portland , Field Technician ($20 PH starting), Engineering , Portland, Maine
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