Propane Service Technician
Company: Haffner's
Location: Eliot
Posted on: April 24, 2024
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Job Description:
Description:Haffner's: A Regional Leader Fueled by Family,
Integrity, and Safety.At Haffner's, we're more than a company we're
a family. As a prominent wholesale fuel distributor in New England,
we've established a strong presence, managing 72 gas stations,
convenience stores, car washes, and food service locations. Our
renowned Haffner's brand operates across Massachusetts, New
Hampshire, and Maine.We go beyond fuel distribution, offering
heating oil, propane, and HVAC services to 45,000 customers across
the region. Our commitment to integrity and safety is unwavering;
it's in everything we do. We prioritize building relationships and
consistently doing the right thing.Our culture thrives on growth,
innovation, and excellence. As a part of our team, you'll
contribute to our ongoing success, embracing the core values of
'Fueled by Family,' 'Always do the right thing,' and 'Safety...In
everything we do.'Job Summary:Propane Service Technicians are
responsible for the installation, maintenance, and repair of
residential and commercial heating systems, as well as related
tanks and piping.Specific Responsibilities:Installs, maintains, and
repairs tanks, piping, heating equipment, and appliances at
commercial and residential customer sites.Communicates in a timely
manner with dispatchers, maintaining a schedule and making sure any
delays are properly communicated to the customer.Follows a
standardized format for customer repair visits:Documents all
installed equipment upon arrival: make, model, serial number, type
of fuel, necessary test measurements, and pictures where
applicable.Diagnoses diverse electrical and mechanical service
issues.Explains the diagnosed issue in concise terms to the
customer, together with the resolution.Understands, and
articulately conveys, company pricing and services to
customers.Repairs by obtaining any needed replacement parts,
calibrating system to manufacturers recommendations, and thoroughly
testing components for functionality.Identifies and reports to
owner potential opportunities for additional business (newer
system, service contracts, and additional services).Completes visit
by obtaining customer signature and correct customer information,
including email address.Notifies dispatchers of any issues that
require repair or compromise delivery or service.Maintains proper
stock, parts, tools, and safety equipment in the vehicle.Maintains
company vehicle, including frequent interior and exterior cleaning,
refueling, reporting any mechanical issues and ensuring that they
are corrected, and submitting completed monthly vehicle inspection
forms.Participates in company provided training opportunities on
latest industry technologies.Executes other tasks assigned by the
Propane Service Manager.Personal Skills:A complete commitment to
safety, for self, team, and the customer.Driven to meet and exceed
customer satisfaction expectations, including timely issue
resolution and proactive customer outreach.Dependability.Respect
for a wide variety of customers and colleagues.Concise, effective
verbal and written communications skills.Ability to work well
independently, and as part of a larger team, to drive positive
results.Strong time management skills, including the prioritization
of necessary tasks to accomplish the desired result.Flexibility to
adapt to constantly changing situations, driven by climate,
geography, and business need.Comfort in driving through a wide
variety of weather conditions.Requirements:Technical Requirements:A
minimum of three years of experience in propane service (waived for
trainees).Some or all appropriate licensing, including NH Gas
Fitter License, preferably with Service Technician endorsement; NH
Master Plumber License; MA LP Installer; MA Master Plumber License;
ME Propane and Natural Gas Technician (all waived for trainees, who
instead must obtain proper trainee credentials).Clean MA/NH/ME
driving record.Understanding of blueprints, plans, and
manuals.Ability to pass company-provided drug test, alcohol test,
and physical.Availability to work a flexible schedule, including
weekends, overtime, and on call shifts.FLSA Status:This is an
hourly, non-exempt position. Electronic timekeeping of all hours
worked is required.Job Environment:While performing the duties of
this job, the employee is regularly required to stand and walk. The
employee must be able to bend or kneel to view underside of tanks.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.The above
statements are intended to describe the general nature and level of
work being performed by the jobholder and are not to be an
exhaustive list of all responsibilities, duties and skills required
of the jobholder.Benefits:Employee Discount on gasoline, and
residential propane and oilMedical, Dental, and Vision
Insurance401K Retirement Plan with Company MatchPaid Time
OffCompany Paid Life Insurance and Optional Life
InsuranceShort-Term and Long-Term DisabilityCritical Illness and/or
Accident InsuranceCompensation:This position is eligible for a
$2,000 sign-on bonus. Hourly Rate/Salary is based on a range of
factors that include relevant experience, knowledge, skills, and
other job-related qualifications.HOPHPby Jobble
Keywords: Haffner's, Portland , Propane Service Technician, Engineering , Eliot, Maine
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