Burner Service Technician (Oil Experience)
Company: Haffner's
Location: Newton
Posted on: April 24, 2024
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Job Description:
Description:Haffner's: A Regional Leader Fueled by Family,
Integrity, and Safety.At Haffner's, we're more than a company we're
a family. As a prominent wholesale fuel distributor in New England,
we've established a strong presence, managing 72 gas stations,
convenience stores, car washes, and food service locations. Our
renowned Haffner's brand operates across Massachusetts, New
Hampshire, and Maine.We go beyond fuel distribution, offering
heating oil, propane, and HVAC services to 45,000 customers across
the region. Our commitment to integrity and safety is unwavering;
it's in everything we do. We prioritize building relationships and
consistently doing the right thing.Our culture thrives on growth,
innovation, and excellence. As a part of our team, you'll
contribute to our ongoing success, embracing the core values of
'Fueled by Family,' 'Always do the right thing,' and 'Safety...In
everything we do.'Job Summary:Oil Service Technicians are
responsible for the installation, maintenance, and repair of
residential and commercial heating and cooling systems, as well as
related tanks and piping.Essential Duties:Installs, maintains, and
repairs heating, ventilation, and cooling equipment at commercial
and residential customer sites.Communicates in a timely manner with
office staff, maintaining a schedule and making sure any delays are
properly communicated to the customer.Follows a standardized format
for customer visits:Documents all installed equipment upon arrival:
make, model, serial number, type of fuel, necessary test
measurements, and pictures where applicable.Diagnoses diverse
electrical and mechanical service issues.Explains the diagnosed
issue in concise terms to the customer, together with the
resolution.Understands, and articulately conveys, company pricing
and services to customers.Repairs by obtaining any needed
replacement parts, calibrating system to manufacturers
recommendations, and thoroughly testing components for
functionality.Identifies and reports to owner potential
opportunities for additional business (newer system, service
contracts, and additional services).Completes visit by obtaining
customer signature and correct customer information, including
email address.Notifies dispatchers of any issues that require
repair or compromise delivery or service.Maintains proper stock,
parts, tools, and safety equipment in the vehicle.Maintains company
vehicle, including frequent interior and exterior cleaning,
refueling, reporting any mechanical issues and ensuring that they
are corrected, and submitting completed monthly vehicle inspection
and mileage log forms.Participates in company provided training
opportunities on latest industry technologies.Conducts visual oil
tank inspections, recording condition with pictures and
descriptions.Executes other duties assigned by the Service
Manager.Personal Skills:A complete commitment to safety, for self,
team, and the customer.Driven to meet and exceed customer
satisfaction expectations, including timely issue resolution and
proactive customer outreach.Dependability.Respect for a wide
variety of customers and colleagues.Concise, effective verbal and
written communications skills.Ability to work well independently,
and as part of a larger team, to drive positive results.Strong time
management skills, including the prioritization of necessary tasks
to accomplish the desired result.Flexibility to adapt to constantly
changing situations, driven by climate, geography, and business
need.Comfort in driving through a wide variety of weather
conditions.Requirements:Technical Requirements:A minimum of three
years of experience in oil service or equipment sales preferred.NH
oil burner service license.EPA 608 certificate preferred.Clean MA/
NH driving record.Understanding of blueprints, plans, and
manuals.Ability to pass company-provided drug test, alcohol test,
and physical.Availability to work a flexible schedule, including
weekends, overtime, and on call shifts.FLSA Status:This is an
hourly, non-exempt position. Electronic timekeeping of all hours
worked is required.Job Environment:While performing the duties of
this job, the employee is regularly required to stand and walk. The
employee must be able to bend or kneel to view underside of tanks.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.The above
statements are intended to describe the general nature and level of
work being performed by the jobholder and are not to be an
exhaustive list of all responsibilities, duties and skills required
of the jobholder.Benefits:Employee Discount on gasoline, and
residential propane and oilMedical, Dental, and Vision
Insurance401K Retirement Plan with Company MatchPaid Time
OffCompany Paid Life Insurance and Optional Life
InsuranceShort-Term and Long-Term DisabilityCritical Illness and/or
Accident InsuranceCompensation:This position is eligible for a
$3,000 sign-on bonus. Hourly Rate is based on a range of factors
that include relevant experience, knowledge, skills, and other
job-related qualifications.HOPHPby Jobble
Keywords: Haffner's, Portland , Burner Service Technician (Oil Experience), Engineering , Newton, Maine
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