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VP Head of Operations

Company: ExecuNet
Location: Portland
Posted on: November 12, 2021

Job Description:

The position is charged with leading the organization---s operations and procedures. This includes oversight of data ingestion, client service and technical accounting functions. Specifically, the position is ultimately responsible for the timeliness, accuracy and completeness of client data, billing, and--payments.Key responsibilitiesA.--Client Service--(30%)

  • Develop and maintain client onboarding process with emphasis on data quality and ease of doing business
  • Design and maintain billing and payment processes
  • Interact with clients on operational matters, with an eye to building and maintaining trusted relationships with clients, partners and stakeholders
  • Partner with other segment leaders on Client Relationship Management activitiesB.--People Management--(20%)
    • Maintain positive and collaborative work environment
    • Lead and motivate associates to advance employee engagement
    • Develop and maintain succession strategies for key functions within department scopeC.--Data Management--(30%)
      • Lead data ingestion function related to client--data
      • Partner with IT--function to manage infrastructure related to acquisition, storage and accessibility of client data
      • Develop and maintain ongoing client data quality program
      • Collaborate with internal partners to ensure the usability and completeness of client data for downstream useD.--Technical Accounting--(10%)
        • Lead process related to booking technical amounts related to premiums and claims based on client-reported--data
        • Design and maintain technical accounting standards and processes with the goal of improving quality
        • Interact with internal and external audit functions regarding premiums and--claimsE.--Other--(10%)
          • Support development and implementation of strategic initiatives relating to client data and client service
          • Coordinate appropriate interaction with global functions
          • Lead process improvement initiative within--GRLYour Profile
            • Understanding of data management practices required
            • Working knowledge of database analytics tools e.g., SQL, R, Python preferred
            • Understanding of insurance accounting preferred
            • Prior experience leading professional team(s) preferred
            • Knowledge of reinsurance market preferred
            • Understanding of US legal and regulatory environment preferred
            • Ability to effectively communicate with all levels within the--organization
            • Strong customer focus and relationship builder
            • Strategic mindset
            • Creative
            • Strong Process management skills
            • Action-orientation

Keywords: ExecuNet, Portland , VP Head of Operations, Executive , Portland, Maine

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