Project Manager (remote)

Company: CallMiner
Location: Portland
Posted on: January 13, 2022

Job Description:

CallMiner is looking for a Project Manager to join our Project Management Office (PMO). This is a hands-on project management role to support medium to large scale project implementations. The person in this position will work closely with customers and internal departments to ensure successful deployments of solutions on time and within scope. The Project Manager supports the entire project lifecycle, including pre-sale solution design and definition, project implementation, system configuration, transition to Support and project closure. This is an exciting opportunity to provide hands-on project management and to support our global colleagues and customers in software implementations.

Primary responsibilities include:
Works closely with internal Sales and Customer Success team members, with existing customers, and with prospects to help design integration solutions.
Engages with customers and prospects in pre-sales efforts to scope solutions and to clearly document professional service requests based on product capabilities.
Develops and delivers requirements documentation to internal and external project stakeholders.
Manages multiple projects with a high number of customer interactions.
Interprets and transforms customer requirements into work breakdown structures and project plans.
Tracks projects and tasks through the PMO portfolio tool while working closely with Implementation Engineers on task assignments.
Monitors and maintains key project dates and financial values within the PMO portfolio tool.
Accurately tracks work and provides concise project status updates in alignment with PMO standards.
Leverages CallMiner's existing project process and corresponding templates to effectively communicate to internal and external project stakeholders.
Provides meeting agendas, facilitates meetings, and clearly communicates outcomes and action items via meeting minutes and issues logs.
Sets and manages expectations with project stakeholders and escalating to CallMiner leadership when appropriate.
Maintains accountability to drive assigned projects to successful completion.
Proactively manages changes in project scope, identifying risks, and assisting in devising contingency plans.
Leverages product-based training to guide and educate customers on system configuration through the product's user interface.
Completes internal solution certification and assisting in user acceptance testing.
Collaborates with internal teams to improve processes and provide feedback to the Product team to share product ideas

Requirements
A degree in a technical or business discipline or equivalent work experience.
Minimum of 4 years in a hands-on project management role with 2 years in a technical environment, preferably SaaS software implementation.
Ability to work with minimum supervision to support internal stakeholders and external customers.
Prior experience with external customers is strongly preferred.
Excellent organizational skills and time management abilities.
Excellent communication (verbal and written) skills.
Experience interfacing with external customers at all levels and driving customer meetings.
Experience as part of a cohesive team in which technical resources are shared across multiple projects.
Ability to compile technical requirements and implementation details clearly and concisely into a customer-facing document.
Attention to detail in documenting effort estimates, technical requirements, and project dates.
Demonstrated ability to multitask and to set priorities and to clarify priorities when uncertainty exists.
Confidence to work under pressure, to communicate effectively with customers and to drive team members to committed dates.
Ability to manage expectations and to professionally solve disputes or conflicts.
Demonstrated ability to quickly learn new technology.
Demonstrated ability in applying project management discipline and structure within an evolving organization.
Familiarity with Microsoft Office applications (MS Word, Excel, Power Point, Outlook).
Relevant industry or product experience required (interaction analytics, contact centers, enterprise SaaS software).
Experience scoping integration solutions or professional services.
Project Management Certification a plus.
Familiarity with project management software (such as Microsoft Project or Planview PPM Pro) is a plus.
JIRA/Confluence experience is a plus.

Preferred Skills:
Relevant industry or product experience required (interaction analytics, contact centers, enterprise SaaS software).
Experience scoping integration solutions or professional services.
Project Management Certification a plus.
Familiarity with project management software (such as Microsoft Project or Planview PPM Pro) is a plus.
JIRA/Confluence experience is a plus.

Benefits

Medical, Dental & Vision

Our BCBS plan offers high quality and affordable Medical coverage with a gap plan to help offset the deductible.

Keep your smile bright and your eyes seeing clearly.

Fitness Reimbursement

A Fitness Reimbursement program to help employees take a proactive approach to their health with fitness and exercise programs.

Life Insurance & Disability

We provide Basic Life Insurance at no cost to you as well as offer voluntary Supplemental Life Insurance for you, spouse and children. Our disability plans are designed to help protect your financial security in the event you are ever disabled.

Flexible Spending Accounts

Our Flex Spending Accounts allow you to set aside pre-tax dollars for your health and dependent care expenses.

401k

CallMiner values the importance of saving for retirement. We offer both Traditional and Roth 401k options, as well as a 401k match.

Paid Time Off (PTO)

CallMiner offers generous time off for you to recharge your batteries with plenty of PTO time and 12 paid holidays.

Other Benefits

Paid Maternity Leave and Parental Leave

Employee referral program

Commuter Benefits

Employee Assistance Program

A Healthyme rewards program to earn up to $400 a year with the BCBS health plan

Voluntary Benefits

Accident Insurance

Identity Theft Protection

Legal Shield

Pet Insurance

Keywords: CallMiner, Portland , Project Manager (remote), Executive , Portland, Maine