Customer Success Manager (Remote)

Company: Fortanix
Location: Portland
Posted on: January 15, 2022

Job Description:

About Us:

Fortanix is a dynamic start-up solving some of the world's most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a "Cool Vendor", Fortanix is revolutionizing cyber security.

Join the revolution!

Why work with us?

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.

In tackling the hardest problems, we believe that working together will produce better solutions.

Fortanix is looking for a Customer Success manager to ensure our customers have world class experience. As CSM you will be the trusted advisor and primary point of contact for a portfolio of customers. You will be responsible for cultivating and maintaining strong relationship, ensuring customers' successful adoption and productive use of Fortanix' DSM solutions.

What you will deliver:
Own the Customer Success relationship with Fortanix customers
Help with customer onboarding and training, thus driving adoption.
Understand the customer's requirements, challenges, and what business outcomes and value they are expecting from their purchase.
Develop and execute strategic account plans with a focus on increasing product adoption and ensuring successful renewal cycles
Conduct periodic Customer Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers
Work with Product and Marketing to educate customers on upcoming product releases and updates.
Act as the main escalation point for business and technical issues, providing centralized and dedicated ownership within Fortanix
Proactively monitor and track usage, products consumption gaps, identify opportunities and address potential future issues
Monitor customer health, isolate problems and respond strategically to mitigate risk.

Requirements

Qualifications:
Bachelor's degree in business or engineering, or equivalent work experience
5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution
Strong collaboration, verbal and written communications, and presentation skills
Strong analytical and problem-solving skills
Ability to work in a highly fast paced, rapid growth environment.
Familiarity with HSM and crypto technology. Experience with HSM from another company is a plus.

Benefits
Unlimited PTO (it's between you and your work)
Health Insurance, Dental and Vision.
Friendly culture that brings the best out of everybody
Great working environment, we believe this in its truest form, "Never Doubt that a small group of thoughtful committed technologists can change the world. Indeed, it is the only thing that ever has" - Margaret Mead

Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you're interested in working in a fast-growing, exciting working environment - we encourage you to apply!

Keywords: Fortanix, Portland , Customer Success Manager (Remote), Executive , Portland, Maine