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Client Services Manager/Senior Associate - Remote (Anywhere in the US)

Company: RxAnte
Location: Portland
Posted on: January 16, 2022

Job Description:

Company Profile
From our founding in 2011, RxAnte's mission has been simple: Get More from Medicines. Today, with a team of 100 and offices in Portland, ME, Washington DC, and Sterling, VA, we are the leading provider of predictive analytics and targeted clinical programs that improve medication prescribing and adherence. With 14 million lives under management, our patented solutions for health plans are shown to improve quality scores and lower costs, by delivering more targeted, more effective, and more efficient drug therapy management. RxAnte is backed by UPMC, the $19 billion health plan and hospital system. We offer a flexible work environment with most of our employees working from home offices around the country.
Job Profile
The Client Services Manager/Senior Associate is a trusted partner and point of contact for RxAnte's health plan clients. This position reports to the VP of Client Services. The ideal candidate will partner closely with teammates in client strategy and operations; coordinate internal RxAnte teams such as Data Services, Product Management, and Client Analytics; and deliver operational excellence, lead day-to-day client interactions and operations, and support value, customer happiness, and corporate success.
You will listen to, learn from, and respond to client priorities and inquiries. This foundational relationship will help identify areas of improvement in RxAnte's core services: analytics, intervention strategy, program operations, and performance evaluation, so that we may continue to consistently deliver value. You will support the operational and relationship components of several ongoing or new client programs, and will be a specialist on issues and details surrounding the client programs, including: intervention strategies, relationship maps, operational schedules, key contacts, and performance measures.
Specific responsibilities are as follows:
Understand and manage client objectives, expectations, and timelines by communicating regularly with internal team members, and acting as an internal and external project manager who ensures successful tracking and delivery of client goals across key financial, clinical, operational, and service capabilities
Maintain an understanding of RxAnte's capabilities/vision, and effectively communicate all relevant offerings to the client, identifying upsell opportunities
Gather and analyze insights to identify trends and areas of success and improvement, resolve root cause issues, build work plans, and develop quality output for internal and external constituents
Support the design, build, implementation and ongoing management of new products, clinical programs and/or support for client initiatives and play an active role in growing client relationships
Nurture in-depth relationships with vendors and sub-contractors, to handle issues as they arise in an effective and timely manner, raising to senior management as appropriate
Achieve a high rate of client retention and stated revenue targets for existing clients
Be responsible for all aspects of client deliverables, including coordination with technical and analytic teams, identification of potential issues, risk mitigation, and entering and tracking of tasks in company project management software
Communicate client goals and critical initiatives to the internal RxAnte teams, including coordinating across departments by scheduling and facilitating meetings as needed to share product development feedback and input
Administer an annual program planning process for each client and continually work to ensure successful completion of that plan to achieve relationship and financial goals
Minimum Qualifications
Manager: Bachelor's degree and 3-5 years of on-the-job experience in a similar customer-facing role
Senior Associate: Bachelor's degree and 1-3 years of on-the-job experience in a similar customer-facing role
Excellent written and oral presentation skills with the ability to engage, build credibility, and create trust across all levels of an organization
Willingness and ability to work collaboratively across functional teams and with team members at various levels
Preferred Qualifications
Healthcare experience and domain expertise, in particular with health plans, Medicare Advantage, Medicaid, and quality or performance measurement
Consistent track record of creating, maintaining, and enhancing customer relationships and communicating optimally with senior management
Propensity toward curiosity, analysis, problem solving, and/or strategic insight; and a bias toward action, idea execution, and/or answer-seeking
Periodic travel to RxAnte offices and client sites is required (pending travel bans due to COVID-19)
Comfort in and adaptability with a fast-paced, dynamic environment while maintaining focus on key goals
Results-oriented with ability to prioritize and run multiple projects simultaneously and manage a team to consistently meet timelines and client expectations

Keywords: RxAnte, Portland , Client Services Manager/Senior Associate - Remote (Anywhere in the US), Executive , Portland, Maine

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