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Director, Transformation Management Team - Finance

Company: Unum
Location: Portland
Posted on: May 12, 2022

Job Description:

Job Posting End Date: April 28Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury.Unum's two distinct, but similarly focused US businesses - Unum US and Colonial Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.General Summary:The Transformation Management Team at Unum supports transformation efforts by ensuring that - as an investment portfolio - our partners are empowered and enabled to maximize value generation. As part of the collective mission, this role will help to ensure that our most impactful initiatives are designed, executed, and monitored to enable transparency and accelerate decision making and issue resolution.

This role provides a unique opportunity to help shape Unum's path to transformation by working closely with leadership and management stakeholders to prioritize and align business opportunities with strategic goals of the company and then deliver on those opportunities via targeted projects. These initiatives and solutions support business strategic goals, are centered around the customer experience, and produce market share, top line growth and bottom-line results - giving the role a broad spectrum e.g., "front row seat" to learn about all the vital parts that shape our digital transformation, impact our lines of business and ultimately make UNUM most competitive.

The top prospective candidate will possess the following:
Stakeholder management
Passion for change
System thinker
Great communication skills

If you have a passion for enabling highly effective management and leadership processes and driving organizational change this role is for you!Job Specifications

  • BA/BS required; MBA preferred.
  • 5+ years experience in business consulting or a transformation role, to include working with customers.
  • Quantitative skills to support metrics, analysis, and reporting at the discretion of the VP, TMO Leader.
  • Demonstrated experience in driving business transformation (including mastery of a broad range of service model/strategy/transformational/process improvement tools and approaches - e.g. Design Thinking, Six Sigma).
  • This role requires analytical skills, understanding of business areas and functions, balanced with ability to clearly and concisely communicate with management across all levels of the organization.
  • Highly self-motivated - will go the extra mile to get the job done right and "wow" our clients.
  • Communication skills for interaction with initiative roadmap owners, project managers, and other stakeholders involved in supporting the initiative's execution.
  • Experience managing large, broad cross functional projects.
  • Proactively identify and advocate for areas of opportunity and implement solutions.
  • Ability to assess risk and operational findings - turning data into actions.
  • Synthesis of detailed analysis and research into strategic insights and practical recommendations, including strategic, financial, and operational analysis
  • Ability to influence mid-level to senior management through personal interactions as well as the creation and delivery of presentations.
  • Ability to craft simple and effective business communications (PowerPoint) to build the case change and rationale for recommendations in order to gain management support throughout project.
  • Comfortable asking tough questions - challenging mid-level to senior management throughout the transformation process.
  • Strong consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations.
  • Ability to implement and drive change, including demonstrated experience and knowledge of change management principles.
  • Some travel required.
    Principal Duties and Responsibilities
    • Partner with business stakeholder to have a seat at the table on transformational projects within business areas and across the enterprise to design and implement business strategic and operational service model and process changes.
    • Partners in a Transformational approach including developing initiative roadmaps, training for team members, ensuring clear measurable milestones and ensure initiatives are set up to succeed. Deliver measurable and transformative business and operational strategy solution in support of TMO Leader.
    • As a key leader in the TMO, attend initiative-level meetings to proactively identify interdependencies or issues and escalate to the VP, TMO Leader for action when needed
    • Partner with project managers supporting the initiative to support program management methodologies, reporting, etc.
    • Research, analyze, and synthesize significant amounts of information to quantify business opportunities and issues to develop strategy and recommendations.
    • Identify, advise and deliver on solutions to problems, requiring a high degree of ingenuity, creativity, and innovation.
    • Key player in attending all weekly initiative-level meetings on behalf of the TMO and compiling weekly operational metrics from initiative teams.
    • Influences program-level decisions on project plans, resourcing, etc, based on knowledge of projects.
    • Leads self-development and the development of peers through sharing best practices and mistakes.
    • Leads the monitoring and assessing implications of current and emerging market and technology trends relevant to the Company.
    • Learns new TMO tools, processes and approaches and implements consistently across initiatives.
    • Responsible for championing a cultural change towards a customer centric organization, focused on end to end customer experience, operational excellence, process management, and efficiency, including training managers and employees.
    • Perform other duties as assigned.#LI-CP1-IN1 Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.
      Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.Company:Unum

Keywords: Unum, Portland , Director, Transformation Management Team - Finance, Executive , Portland, Maine

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