Customer Success Manager - CSM for Software Company (Remote)
Company: xTuple
Location: Portland
Posted on: May 14, 2022
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Job Description:
Who We Are
At xTuple, we're enthusiastic about developing ERP software
solutions to help growing manufacturers with inventory management,
processing sales, work orders, and streamlining their accounting
processes--all in one system. We're serious about the success of
our customers and have aligned our teams to ensure users have a
first-class experience that positions them for growth.
What We Are Looking For
The xTuple Customer Success team needs a customer-centric Customer
Success Manager to take ownership of an assigned account base
through relationship building and account development in order to
strengthen xTuple's customer partnerships. We need someone
dedicated to supporting our mission of ensuring the ongoing success
of our customers. The person in this role should have outstanding
communication and people skills; be extremely organized and
systematic with customer followup; and be driven by meeting
ambitious sales goals related to retention and upselling.
Overview Of The Position
As a Customer Success Manager, you'll provide prompt, proactive,
and courteous service to xTuple customers. You will build rapport
and relationships with customers on behalf of the company by
partnering with customers on their success. You will be expected to
nurture and reach out regularly and systematically to an assigned
account base. You will also be responsible for ensuring the timely
renewal of customers subscriptions as well as identifying and
closing opportunities for account development. In this role, you
should have a positive and customer-first attitude; strong
organizational and follow-up skills; and a proven ability to
collaborate with internal teams on behalf of customer needs. This
role reports to the Vice President of Customer Success.
Requirements
Your Responsibilities
Qualifications You Should Have
Benefits
Perks of Working at xTuple
Keywords: xTuple, Portland , Customer Success Manager - CSM for Software Company (Remote), Executive , Portland, Maine
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