Client Services Director - Remote (Anywhere in the
Company: RxAnte
Location: Portland
Posted on: May 16, 2022
Job Description:
Job DescriptionSalary: Company ProfileFrom its founding in 2011,
RxAnte's mission has been exceedingly simple: Get more from
medicines. Today, with a team of 85 and offices in Washington, DC
and Portland, ME, we are the leading provider of predictive
analytics and targeted clinical programs that improve prescribing
and adherence. With nearly 13 million lives under management, our
patented solutions for health plans are proven to improve quality
scores and lower costs by improving prescription drug use.In 2019,
RxAnte launched Mosaic Pharmacy Service (MPS), a wholly-owned
subsidiary. Designed specifically to provide in-home pharmacy
services to medically complex and vulnerable seniors, MPS will
directly improve prescribing, adherence, and drug therapy outcomes
for patients under our care.RxAnte is backed by UPMC, the $19
billion health plan and hospital system.We offer a flexible work
environment with many of our employees working from home offices
around the country.Job ProfileThe Client Services Director is a
trusted partner and point of contact for RxAnte's health plan
clients. Reporting into the VP of Client Services, the ideal
candidate will partner closely with teammates in client strategy
and operations; coordinate internal RxAnte teams such as Data
Services, Product Management, and Client Analytics; and deliver
operational excellence, manage day-to-day client interactions and
operations, and drive value, customer satisfaction, and corporate
success.The Director will listen to, learn from, and synthesize
client priorities and inquiries. This foundational relationship
will help identify areas of improvement in RxAnte's analytics,
intervention strategy, program operations, and performance
evaluation so that we may continue to consistently deliver value.
The Director will be responsible for owning the operational and
relationship components of several ongoing or new client programs,
and will be an expert on all issues and details surrounding the
portfolio of clients they are assigned, including: contract terms,
relationship status, program strategy, key contacts, and
performance measures. In partnership with the VP of Client Services
and the VP of Business Development team, the Client Services
Director will expand their client relationships to identify new and
repeat business opportunities and foster an ongoing revenue stream.
The Client Services Director will also support cross-client,
cross-organizational strategic and operational initiatives as
appropriate.Specific responsibilities are as follows:
- Manage client objectives, expectations, and timelines by
communicating regularly with internal team members, and acting as
an internal and external project manager who ensures successful
tracking and delivery of client goals across key financial,
clinical, operational, and service capabilities;
- Maintain an understanding of RxAnte's capabilities/vision, and
effectively communicate all relevant offerings to the client,
identifying upsell opportunities;
- Gather and analyze data to identify trends and areas of success
and improvement, determine root cause issues, create work plans,
and develop quality output for internal and external
constituents;
- Support the design, build, implementation and ongoing
management of new products, clinical programs and/or support for
client initiatives and play an active role in expanding client
relationships;
- Cultivate in-depth relationships with vendors and
sub-contractors, to manage issues as they arise in an effective and
timely manner, escalating to senior management as appropriate;
- Lead and/or participate in new business proposals and contract
extensions, including the procurement process and drive the
onboarding of new clients as they transition from the business
development team;
- Achieve a high rate of client retention and stated revenue
targets for existing clients;
- Oversee all aspects of client deliverables, including
coordination with technical and analytic teams, identification of
potential issues, risk mitigation, and entering and tracking of
tasks in company project management software;
- Define deliverable acceptance criteria to ensure quality
standards and client expectations are met;
- Communicate client goals and strategic initiatives to the
internal RxAnte teams, including coordinating across departments by
scheduling and facilitating meetings as needed to share product
development feedback and input.
- Administer an annual strategic planning process for each client
(focus on product, relationship and revenue growth) and continually
work to ensure successful completion of that plan to achieve
relationship and financial goals.Minimum Qualifications
- Healthcare experience and domain expertise, in particular with
health plans, Medicare Advantage, Medicaid, and quality or
performance measurement
- Master's degree or other advanced degrees in health services
research, health policy, mathematics/statistics, information
technology, or other relevant fields; and 5-8 years of related
experience as a client-facing lead in the health care industry
(i.e. health plan, hospital, healthcare services, pharmaceutical,
etc.)
- Excellent written and oral presentation skills with the ability
to engage, build credibility, and create trust across all levels of
an organization
- Willingness and ability to work collaboratively across
functional teams and with team members at various levelsPreferred
Qualifications
- Proven track record of creating, maintaining, and enhancing
customer relationships and communicating effectively with senior
management
- Propensity toward curiosity, analysis, problem solving, and/or
strategic insight; and a bias toward action, idea execution, and/or
answer-seeking
- Periodic travel to RxAnte offices and client sites is required
(pending travel bans due to COVID-19)
- Comfort in and adaptability with a fast-paced, dynamic
environment while maintaining focus on key goals
- Results-oriented with ability to prioritize and manage multiple
projects simultaneously and lead a team to consistently meet
deadlines and client expectations.
- Spanish speaking a plusBenefitsFrom day one, we offer…
- Fantastic health, dental, and vision insurance with an
employer-funded HSA
- Ample and flexible PTO
- At least 10 company holidays per year
- A generous 401k plan
- Life, long-term, and optional short-term disability
insurance
- Support for ongoing professional development and training
Keywords: RxAnte, Portland , Client Services Director - Remote (Anywhere in the, Executive , Portland, Maine
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