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Product Design Manager, Experian Consumer Services (remote)

Company: Experian
Location: Portland
Posted on: June 18, 2022

Job Description:

Company DescriptionWe are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we've been name in the top 100 "World's Most Innovative Companies" by Forbes Magazine.This position will be supporting Experian Partner Solutions (EPS) - a passionate and innovative team with a mission to provide Financial Power to All---. Our portfolio offers financial services, credit education, and identity protection solutions to consumers and helps businesses manage the impact of a data breach.Job DescriptionExperian is looking for a talented Product Design Manager. As a Product Design Manager, you will lead a growing team of 3 designers. You will be a foundational member of the Product Team responsible for creation and optimization of Experian's white-label consumer facing products and partner experiences. You will work closely with other team members including Product Directors and Managers, Marketers, and Developers to define strategy, operations, and communications to guide the team to build best-in-class product experiences for our portfolio of responsive websites and native mobile apps (iOS and Android). The ideal candidate should not only be a subject matter expert, but also an industry thought leader with a strong and well-articulated product design perspective.Responsibilities

  • Aid the Director of UX and Product Design in driving the vision and strategy for the organization in order to deliver a world-class customer user experience, while helping to drive performance that includes continual improvement in business and customer experience metrics
  • Lead and oversee large-scale and complex design projects, establish and update UX design processes and mentor junior designers
  • Design within a complex application ecosystem to ensure a consistent, compelling and engaging customer experience across Experian's responsive/adaptive websites and native mobile apps (iOS and Android)
  • Aid in the creation of design deliverables and specifications in the form of user journeys, storyboards, interaction models, process flows, information architecture, wireframes, and prototypes based on iterative UX research and usability testing
  • Create solutions designed to scale and grow over time, as product functionality and content matures and as user requirements evolve
  • Understand qualitative and quantitative research data, business goals and requirements, and help the team translate them into functional designs
  • Optimize product usability and ecommerce performance by closely analyzing behavioral engagement metrics, business performance metrics, and testing alternative design solutionsQualifications
    • Exceptional portfolio demonstrating a track record of successful design and team leadership
    • BA/BS degree in Human-Computer Interaction (HCI), User Experience, Human Factors, Visual Design, Cognitive Psychology or related degree, or equivalent work experience
    • 8+ years of relevant work experience in research, UX, and product design
    • Experience working in a product organization, driving products from conception and ideation through launch and beyond over multiple releases (doing so in a B2B2C model is a plus)
    • Strong cross-discipline team player who can influence and work collaboratively with all team members to implement best practices and build best-in-class user experiences
    • Deep expertise across all facets of human-centered design and user experience, spanning UX strategy, experience/interaction design, user research/assessment, prototyping, visual design, and user adoptionLeadership Qualifications
      • 3+ years of management/leadership experience
      • Proven experience in building, leading, and managing high-performing teams
      • Strong cross-discipline team player who can influence and work collaboratively with all team members to implement best practices and build best-in-class user experiences
      • Ability to teach, provide positive constructive feedback, and motivate others
      • Excellent verbal and written communication and presentation skills; ability to organize and present information on screen and verbally with a team
      • Acute attention to detail and commitment to high-quality production standards
      • Self-starter with experience working in a fast-paced environment
      • Ability to work with ambiguous details and directionTechnical Qualifications
        • Expert in Agile product development process (Scrum & Kanban)
        • Expert with project management software (Jira, Wrike, Asana etc.)
        • Expert with prototyping in Figma as well as modern software development processes and concepts as they relate to user experience
        • Knowledge of responsive web development languages and best practices (HTML, CSS, JavaScript, and React), current web-design trends and techniques
        • Knowledge of native mobile app development standards across iOS and AndroidPerks
          • During this pandemic, all Experian employees are working remotely. Once it's safe to do so, we'll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
          • This position can be 100% remote.
          • Accrue four weeks of vacation, five sick days and two volunteer days (plus twelve paid holidays)
          • Competitive pay and comprehensive benefits package, with a bonus target of 20%
          • Flexible work schedule and relaxed dress codeAdditional InformationAll your information will be kept confidential according to EEO guidelines.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.Experian U.S. employees are required to be fully vaccinated for COVID-19.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here

Keywords: Experian, Portland , Product Design Manager, Experian Consumer Services (remote), Executive , Portland, Maine

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