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Sr. Product Manager (remote), Experian Consumer Services

Company: Experian
Location: Portland
Posted on: June 22, 2022

Job Description:

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Experian Consumer Services provides credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach. This group is divided into two divisions; the Direct-to-Consumer team provides these solutions directly to consumers while the Partner Solutions team empowers companies to provide these solutions to their consumers.

Whether it is directly through our websites or via one of our partners, our consumers now have access to valuable credit education and identity protection solutions that help them protect their personal information. We are also the leader in Global Data Breach services, helping businesses for over 15 years.

Job Description

Sr. Product Manager (remote), Experian Consumer Services

Company Overview

What could be more exciting - personally and professionally - than being part of a disruptive business? Consider growing your career with the industry's best by joining the leader that continues to disrupt the competition. As the market leader, we pride ourselves on building new markets and leading the pack through continuous evolution and innovation.


Experian Partner Solutions (EPS) is a leading provider of credit education, credit data and identity management solutions for businesses and their consumers. In 2016, Experian acquired Austin-based CSID, which was founded in 2006 by a few serial entrepreneurs with a passion for helping consumers protect something they treasure most - their identity. The company evolved into a fast-growing cybersecurity startup helping businesses, both large and small, and 30+ million consumers (including families) with identity/fraud protection and data breach recovery (think Fortune 500 retailer gets hacked and credit card numbers get stolen).

The EPS Product team is seeking a Sr. Product Manager to lead and oversee our Commercial Products (B2B2C) related to lead generation and prequalification. This role will manage the full lifecycle of EPS lead gen products and features available to Experian partners and their customers.

Key areas of responsibility include managing existing lead gen products and developing new value props that help clients acquire customers into their credit offers. This includes product research, gathering and defining product requirements, competitive market analysis, working in partnership with internal & external stakeholders, UX/UI designers, technology teams, and guiding projects through the entire software product development lifecycle. The role requires someone who is used to operating at a fast pace, is comfortable with change and team/customer feedback, can oversee several large projects with direction from stakeholders, is detail oriented, drives for results and has a high standard for quality.

What You'll Be Doing

Primary responsibilities will include, but are not limited to, the following:

  • Client facing product / Innovation
  • Own the product strategy and roadmap of our emerging lead generation and offer products. This role will heavily focus on understanding how Experian can help clients better manage their credit offer decisioning capabilities and the best practices in user experience that drive conversion into credit offers and similarly positioned products (i.e. credit cards, personal loans, insurance, etc.)
  • Surface competitive landscape, industry trends, strategic partner capabilities, and internal capabilities to develop the product strategy of existing and new innovative solutions to increase credit offer acquisition and client adoption.
  • Champion credit product initiatives for prioritization and development across Experian business units; act as a key product expert, evangelist, and advocate for initiatives, programs, and projects.
  • Define, document, and articulate detailed product and business requirements for new products and major enhancements, including but not limited to functional and non-functional requirements, partner and consumer use cases, user stories, and acceptance criteria.
  • Champion qualitative and quantitative research, using partner and consumer insights as inputs and feedback loops to the product concept and UX process as appropriate.
  • Work closely with sales and marketing teams on all stages of the product development lifecycle process to ensure that the specified product, enhancement, or functionality meets customer expectations and is released on time with quality.
  • Partner with UX design and engineering leadership to ensure delivery of scalable solutions that delight consumers and partners

    • Knowledge of how lenders manage their offer decisioning strategies and criteria to drive adoption into their credit product (i.e. credit card, personal loans, etc.) as well as the consumer experiences that are used to promote/optimize conversion.
    • 5+ years of experience as a product manager delivering enterprise-scale solutions
    • 3+ years of experience working on data, analytics or machine-learning products
    • Prior experience in Lead Gen/prequalification/credit underwriting.
    • Proven track record of launching new product and managing all aspects of a successful product throughout its lifecycle
    • Strong oral and written communication skills with the ability to articulate the goals of a product or feature to internal stakeholders
    • Passion for design and usability coupled with a strong technical aptitude
    • Excellent problem-solving skills with an exceptionally strong attention to detail
    • Curious, self-motivated thinker; always asks why and strives until the answer is clear
    • Strong organizational and time-management skills
    • Ability to manage multiple, time critical projects and prioritize responsibilities in line with business objectives
    • A 4-year degree in computer science or related field or equivalent experience
      • Four weeks of vacation, five sick days and two volunteer days (plus twelve paid holidays)
      • Competitive pay and comprehensive benefits package, with a bonus target of 15%
      • Flexible work schedule and relaxed dress code
        Additional Information

        All your information will be kept confidential according to EEO guidelines.

        Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

        If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

        Experian U.S. employees are required to be fully vaccinated for COVID-19.

        Experian Careers - Creating a better tomorrow together

        Find out what its like to work for Experian by clicking here

Keywords: Experian, Portland , Sr. Product Manager (remote), Experian Consumer Services, Executive , Portland, Maine

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