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Director Professional Services Operations (Remote)

Company: Vendavo
Location: Portland
Posted on: June 24, 2022

Job Description:

Company DescriptionVendavo is the leading provider of price management and optimization solutions for business-to-business companies worldwide. Vendavo solutions (On-premise, Mobile and SaaS) include comprehensive pricing analysis, optimization, price setting, and deal execution capabilities that help companies improve profits through the art of science and big data. Leading companies across chemicals, high-tech, industrial manufacturing, and distribution industries leverage Vendavo solutions to drive higher profits. We're making a difference in business, and we're looking for energetic, experienced, and talented professionals to grow our team. If you are someone who is driven to make a global impact and believes in a culture of mutual respect, then you need to join us here at Vendavo!We collaborate with our customers like few others in our industry. That's how we help global businesses achieve extraordinary outcomes in driving predictable, profitable outcomes and growth, by combining the best technology, processes, and - most importantly - people.It doesn't stop with unlocking opportunities for customers: We're committed to creating growth, opportunity, diversity, and inclusion for our employees, too.Our team is growing. You will too.Job DescriptionAs a Director Professional Services Operations, you play an instrumental role in helping our Professional Services organization run as effectively and efficiently as possible, ensuring that everything we do is scalable as we grow, and that the leadership team has the information they need to make strategic decisions about the business. Championing program management standard methodologies, you will work with the team on all dimensions of the customer's experience. By building and honing the skills, tools, and processes needed to deliver successful projects, you will create high customer value and satisfaction balanced with achieving critical outcomes and internal financial success. As an experienced leader you will take proactive ownership of sophisticated planning, resolve programmatic challenges, and provide strategic recommendations to ensure business objectives are consistently met. You will also ensure initiatives align to our strategy and provide progress visibility against those initiatives ongoing: staffing management, financial forecasting, project administrative support, methodology center of excellence, and reporting and analytics.

  • Build a solid knowledge foundation of the Vendavo products and our solutions/deliverables in order to support the team and customers
  • Evolve operating models, frameworks, communication plans, practices and PM artifacts to be a cohesive set of tools for optimal execution
  • Be a strong advocate for the use of our PSA system and associated data capture and reporting
  • Design an alignment plan that addresses the overall needs of our team members
  • Evaluate, intake, and prioritize projects and staffing in partnership with Sales, Customer Success, the RMO and Services Selling
  • Report on overall portfolio status and the revenue forecast to relevant internal audiences including our executive team
  • Own planning, resourcing and project issue resolution, and proactively solve for the leadership team
  • Lead cross-functional collaboration, ensuring clarity of focus and driving commitments
  • Own and lead initiatives that support our corporate strategy and provide regular status against those efforts
  • Communicate opportunities for additional or different services and navigate internal scoping/replanning processes with the Services Selling team
  • Staffing: provide strategic guidance regarding staffing and resource management practices, work with Services Leadership on staffing organization strategy and analysis.
  • Financial Forecasting: work with Project Delivery resources to provide regular, accurate Services revenue forecasts, work with Finance to set quarterly and annual Services targets, work with Accounting to review and assess monthly and quarterly revenue achievement, manage to the quarterly and annual expense targets set by Finance, and report on financial metrics in the monthly Business Unit Review and quarterly Board of Directors meetings.
  • Project Administrative Support: responsible for providing all aspects of project administrative support including system administrative support of OpenAir, supporting Project Managers and Project Delivery Directors with analysis, ad hoc requests, or other administrative needs, producing Services invoices in a timely manner, ensuing policies and procedures are followed, and serving as a central point of contact for stakeholders outside of Services.Qualifications
    • Bachelor's Degree in Accounting, Business, or related field, or equivalent experience
    • At least 10 years of professional services experience with complex software implementations
    • Strong business acumen
    • The ability to think both strategically and tactically
    • Experience working with C-Suite, including strong interpersonal/negotiation skills, conflict resolution, and creative problem solving
    • Experience managing a team, preferably including direct reports in other geographies
    • Excellent organizational, verbal, and written communications skills
    • Excellent problem solving and analytical skillsAdditional Information
      • Competitive base salary + bonus
      • Comprehensive health benefits including medical and dental
      • Unlimited paid time off
      • Flexible working hoursAccommodationsVendavo is an inclusive community, and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please contact your recruiter with your request. Your message will be confidential, and we will be happy to assist you.All your information will be kept confidential according to EEO guidelines.

Keywords: Vendavo, Portland , Director Professional Services Operations (Remote), Executive , Portland, Maine

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