Prescription Assistance Case Manager-Access to Care

Company: Maine Health
Location: Portland
Posted on: September 20, 2022

Job Description:

Full Time 241 Oxford Street Clerical/Administrative Support Day Shift * Position Summary
* This is a professional position which facilitates the provision of quality customer services for clients via telephone and in-person. It requires interaction with medical providers, pharmacy staff, and staff at pharmaceutical companies to research and resolve recurring and/or urgent medication needs. MedAccess members will be assigned to the caseload of the Prescription Assistance Case Manager (PACM). The PACM administers and tracks the status of Prescription Assistance Programs (PAP) applications, advocates on behalf of members, screens program members for eligibility for local, state, and federal programs such as Free Care, General Assistance, MaineCare, Medicare Savings Programs, etc., and assists with finding community resources. * Required Minimum Knowledge, Skills, and Abilities (KSAs)
* Education: Bachelors or Associate degree in Social Services, Pharmacy, or Healthcare field preferred or relevant experience in a healthcare environment. * License/Certifications: N/A * Experience: Knowledge of state and federal agencies such as MaineCare, local community resources, and regulations acquired through no less than 2 years of experience in social/human services, pharmacy, health care management or related field. Computer competency that will enable employee to operate project's software system and meet the responsibilities of the position. Proficient knowledge of Microsoft Office Products (Word, Excel, Access, Power Point), Electronic Medical Records (Epic), Internet usage and DataNet software for PAP applications, if applicable. Experience required to prepare reports, perform calculations, complete forms and write business letters * Demonstrates a high level of analytical skills and good judgement in assessing and planning for the needs of members. * Responsible for making independent decisions of a significant nature. * Community Outreach experience and networking necessary. * Experience with Public Speaking. * Interpersonal skills necessary to effectively, compassionately and cordially interact with the public including health care providers and applicants. * Excellent written, verbal, and listening skills in order to explain policies and procedures to applicants, enrollees, providers and the general public. * Strong customer service, teamwork, resource knowledge and advocacy skills are essential. * Excellent organizational skills and attention to detail. Additional Information MaineHealth was ranked a Best-In-State Employer in 2021 and one of America's Best Large Employers in 2022 by Forbes! MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs. With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.

Keywords: Maine Health, Portland , Prescription Assistance Case Manager-Access to Care, Executive , Portland, Maine