Senior Director, Platform Operations

Company: Capital One
Location: Portland
Posted on: September 15, 2023

Job Description:

Locations: VA - McLean, United States of America, McLean, Virginia

Senior Director, Platform Operations

Sr. Director - Platform Operations

About Capital One: Our mission at Capital One is to create trustworthy, reliable and human-in-the-loop AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure and machine learning platforms, we are now uniquely positioned to harness the power of generative AI that few other organizations can. We are committed to building world-class applied science and platform engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance generative AI infrastructure. At Capital One, you will help bring the transformative power of generative AI to reimagine how we serve our customers and businesses who have come to love the products and services we build.

As we continue to grow and expand, we are seeking a highly skilled and motivated Sr. Director of Platform Operations to lead and optimize our ML/AI platform operations.

Our Sr. Director Platform Operations will:

• Play a pivotal role in setting the roadmap and overseeing the day-to-day management of our AI and ML platforms including: setting strategies and overseeing container management in public cloud (AWS), cloud resource provisioning, ensuring low latency, high availability of cloud resources, cloud optimization, etc.
• Maintain a deep understanding of the technical aspects of the platform, including infra, algorithms, APIs and integrations. Provide operations leadership to the engineering and production teams.
• Implement robust processes and operations dashboard to monitor platform performance, user feedback, and adherence to service level agreements (SLAs), observability, resiliency, and key operational metrics in real time.
• Collaborate with cyber, technology risk management, security and compliance teams to understand the company cyber, risk and compliance requirements. Work closely with product and engineering to ensure the platform adheres to industry best practices, corporate cyber and tech risk management standards
• Implement automation and dashboards to visualize vulnerabilities, platform incidents, cloud controls compliance, cloud resource utilization etc. to enable proactive decision making, and risk mitigation.
• Work closely with executive leadership and buy-ings to develop a long-term vision and roadmap for the platform operations enhancements
• Build a high performing operations team, recruiting world class SREs, production engineers, data engineers, groom, and retain talent on team
  Basic Qualifications
  • Bachelor's degree
  • At least 9 years of experience managing Platform, infrastructure operations or Site Reliability Engineering in a public cloud environment
  • At least 7 years of people management experience Preferred Qualifications
    • 5+ years of experience in managing large-scale, high-performance, distributed systems as a Site Reliability Engineer or a product engineer
    • 5+ years years experience in setting up and scaling observability platform, providing monitoring and telemetry support and creating Operational health dashboards
    • 3+ years experience in building systems and solutions within a regulated environment
    • 3+ years of experience in Artificial Intelligence, Machine Learning or Cloud infrastructure
    • 3+ years experience with managing distributed systems, multi-tenant, micro services, and container orchestration (Kubernetes)
    • Experience partnering with technology peers responsible for data architecture and distributed computing infrastructure or platforms
    • 5+ years of experience with machine learning lifecycle(building, training models, serving models, setting up cloud infrastructure or data pipelines) and familiarity with major Machine Learning frameworks
      Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
      
      The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
      
      New York City (Hybrid On-Site): $315,100 - $359,700 for Sr. Dir, Software Engineering
      
      San Francisco, California (Hybrid On-Site): $333,900 - $381,000 for Sr. Dir, Software Engineering
      
      Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
      
      This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
      Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
      
      No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
      
      If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
      
      For technical support or questions about Capital One's recruiting process, please send an email to
      
      Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
      
      Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
      
      

Keywords: Capital One, Portland , Senior Director, Platform Operations, Executive , Portland, Maine