General Manager

Company: Daisy - Norwalk
Location: Norwalk
Posted on: April 13, 2025

Job Description:

Job Title: General ManagerLocation: Norwalk, CTOverview:Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients. We are seeking a General Manager to lead all operations in our growing region of Fairfield County Connecticut. Reporting to the SVP of Operations, this natural leader will oversee a highly cross functional team and drive alignment towards branch goals. They will have a strong understanding of revenue and sales processes. They will always seek to provide the utmost in services and satisfaction to our valued clients while maintaining operational best practices and consistently collaborating with Daisy leadership and support systems to achieve all of the above. The ideal candidate will have a strong background in client management, sales strategy, and financial management.Duties & Responsibilities:

• Strategic Planning & Execution:
  • Develop and implement strategies to achieve company objectives, including sales targets, market share goals, and operational efficiency.
  • Team Leadership & Management:
    • Hire, train, motivate, and evaluate employees, cultivating and fostering a positive and productive work environment.
    • Financial Management:
      • Oversee financial reporting, budgeting, and forecasting, ensuring profitability and responsible resource allocation.
      • Sales & Marketing:
        • Drive sales growth through effective sales strategies, market analysis, and customer relationship management.
        • Customer Service:
          • Ensure high levels of customer satisfaction through effective communication, problem-solving, and proactive customer support.
          • Operations Management:
            • Oversee day-to-day operations, including teams across Operations, Sales, Marketing, Technician, Project Management and potentially other capacities ensuring efficiency, quality, and compliance with industry standards.
            • Relationship Building:
              • Establish and maintain strong relationships with key stakeholders, including customers, partners, and suppliers.
              • Performance Monitoring & Analysis:
                • Regularly review performance data, identify areas for improvement, and implement corrective actions.
                • Compliance:
                  • Ensure compliance with all relevant laws, regulations, and industry standards.Requirements:
                    • 5+ years of experience as a General Manager or similar executive role
                    • Experience in Smart Home and Office Installation, Construction, or similar home services industry highly preferred
                    • BS/BA in Business or relevant field; MS/MA is a plus
                    • Must align with Daisy's frontline-first focused culture - we believe our Technicians and Project Managers who are in client's homes should be empowered as critical thinkers and problem solvers.
                    • Must be extremely client service oriented
                    • Experience in planning and budgeting
                    • Overall knowledge of business processes and functions (finance, procurement, sales, operations etc.)
                    • Strong technical and analytical ability
                    • Excellent communication skills with branch teams as well as with central Daisy team on all key initiatives, progress, issues and opportunities
                    • Outstanding organizational and leadership skills
                    • Problem-solving aptitude.Work Schedule:
                      • Monday - Friday; 8:00 am - 4:30 pmCompensation & Benefits:
                        • Competitive base salary of $115-135K, based on skills and experience
                        • Generous healthcare benefits (medical, vision, dental)
                        • PTO
                        • 401K
                        • Paid Parental LeaveWe are a smoke, alcohol, and drug-free environment. This includes our buildings, vehicles, and job sites and/or when wearing our apparel.
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Keywords: Daisy - Norwalk, Portland , General Manager, Executive , Norwalk, Maine