Behavioral Health Case Manager Field Based

Company: Optum
Location: Norwich
Posted on: May 17, 2025

Job Description:

Optum is seeking a Behavioral Health Case Manager to join our Home-based Medical Care team in CT. Optum is a clinician-led care organization, that is creating a seamless health journey for patients across the care continuum.
As a member of the broader Home and Community Care team, you'll help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home. -
At Optum, the integrated medical teams who practice within Home and Community Care are creating something new in health care. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while -Caring. Connecting. Growing together.
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The United Healthcare at Home program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of members in their place of residence. The DSNP program combines UHC trained clinicians providing intensive interventions customized to the needs of each individual, in collaboration with the Interdisciplinary Care Team. United providers serve patients' in their own homes through annual comprehensive assessments, ongoing visits for higher risk members, care coordination during transitions from the hospital or nursing home and ongoing care management. The program's interdisciplinary care team approach provides needed care in person and through telephonic interventions in collaboration with the members Primary Care Provider and other members of the interdisciplinary care team.
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The Behavioral Health Case Manager is responsible for case management and utilization review of behavioral health and substance abuse services. The case management includes authorization, concurrent review, and coordination and assurance of appropriate levels of care to members. This position provides case management services through review and evaluation of inpatient and outpatient behavioral health treatments for medical necessity, emergency status, and quality of care.
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This is a field-based position based in Connecticut.
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Position Highlights & Primary Responsibilities:

Make patient assessments in home setting and determining appropriate levels of behavioral care needed
Obtain information from providers on outpatient requests for treatment
Determine if additional clinical treatment sessions are needed
Manage behavioral health cases throughout the entire treatment plan
Administer benefits and review treatment plans in collaboration with interdisciplinary care team
Assist in coordinating Medicaid/Medicare benefits and transitions between various areas of care
Communicate with members who have complex medical needs and may have communication barriers
Identify ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas
Focus on whole person care model for psychiatric and chemical dependency patients
Build relationships and work with a variety of populations within the community
Ability to work with low - income populations with complex social and medical needs including adults with serious mental illness and emotional disturbances, members with substance use disorders, and members with other complex or multiple chronic conditions

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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

Master's degree in social work or Licensed Mental Health Worker
1+ years of clinical or case management experience
2+ years of experience in long-term care, home health, hospice, public health or assisted living
Experience working with MS Word, Excel and Outlook

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Preferred Qualifications:

Demonstrated background in managing populations with complex medical or behavioral needs
Experience with electronic charting -
Experience with arranging community resources -
Field-based work experience
Proven knowledge of both Medical and Behavioral Health Diagnosis and terminology
Proven knowledge of symptom identification and intervention, associated with Behavioral Health and Substance Use disorders
Proven knowledge of APS reporting processes
Experience working with complex family systems and dynamics
Proven knowledge of resources to address SDOH
Experience in Crisis Intervention
Proven understanding of health disparities among various membership, based on their race or ethnicity; religion; socioeconomic status; sexual orientation; gender, gender identity; age; mental health; cognitive, sensory or physical disability; geographic location or other characteristics
historically linked to discrimination and exclusion
Experience working in Duals (DSNP) and/or Medicaid environment
Excellent written and verbal communication and relationship building skills
Proven planning and organizational skills
Proficient with Microsoft Word, Excel, Outlook, PowerPoint
Ability to work independently as well as a member of a team
Spanish speaking proficiency preferred

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The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
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Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Portland , Behavioral Health Case Manager Field Based, Healthcare , Norwich, Maine