Field Support Tech IFA - S
Company: H&R Block
Location: Portland
Posted on: February 20, 2021
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Job Description:
What you'll do... Provides technical PC, peripheral, network and
software break-fix, on-site, phone, chat and off-phone for retail
tax offices worldwide enabling end users to operate efficiently and
effectively. Utilizes software solutions, knowledge base, personal
knowledge, and computer systems to resolve and track user
incidents. Effectively opens and works support requests and
escalates to the appropriate people/team as necessary. Effectively
communicates and assists clients regarding their technical support
issues. Serve as a liaison between business partners, Lead FST/CSM
and TSC to identify and resolve problems. Day to day you'll
Keywords: H&R Block, Portland , Field Support Tech IFA - S, Hospitality & Tourism , Portland, Maine
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