PortlandMERecruiter Since 2001
the smart solution for Portland jobs

Field Support Tech IFA - S

Company: H&R Block
Location: Portland
Posted on: February 20, 2021

Job Description:

What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll

  • Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC
  • Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.
  • Help troubleshoot/support FR offices by phone and chat.
  • Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.
  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
  • Maintain network and telephone systems in company offices.
  • Document hardware problems and their resolution within the ticketing system.
  • Assist with special projects, as needed.
  • Remote into and/ or control desktops to resolve technical issues.
  • Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.
  • Perform other duties as assigned. About H&R Block... We're here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company one that defined an industry and is now leading its transformation. What you'll bring to the team... Education:
    • High school diploma or equivalent Work Experience:
      • Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)
      • Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
      • Ability to work independently or on a team
      • Oral, written and interpersonal communication skills
      • Demonstrated decision making, analytical and problem-solving skills.
      • Demonstrated organization, prioritization and project coordination skills.
      • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems. #hrbjob #indeedjc

Keywords: H&R Block, Portland , Field Support Tech IFA - S, Hospitality & Tourism , Portland, Maine

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Seasonal Retail Associate
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Hanover
Posted on: 02/28/2021

Domino's Pizza delivery job - Bedford - Earn up to $18 - $26 per hour with tips (3056)
Description: We are hiring Delivery Drivers to join our team Our Delivery Drivers get to ride around town, listen to music, and make great money -- We have very flexible schedules
Company: Domino's
Location: Lincoln
Posted on: 02/28/2021

Customer Service Associate
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Newton Highlands
Posted on: 02/28/2021


Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Needham
Posted on: 02/28/2021

Store Manager (2 YEARS EXPERIENCE MANDATORY)
Description: Looking for an individual who has
Company: Rainbow Stores
Location: Boston
Posted on: 02/28/2021

25M Multimedia Illustrator
Description: Your artistic abilities will shine when you join the Army National Guard as a Multimedia Illustrator. These Soldiers are primarily responsible for operating multimedia imaging equipment in order to produce (more...)
Company: Army National Guard
Location: Concord
Posted on: 02/28/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Waban
Posted on: 02/28/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Millis
Posted on: 02/28/2021

Domino's Pizza delivery job - Bedford - Earn up to $18 - $26 per hour with tips (3056)
Description: We are hiring Delivery Drivers to join our team Our Delivery Drivers get to ride around town, listen to music, and make great money -- We have very flexible schedules
Company: Domino's
Location: Lexington
Posted on: 02/28/2021

Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: North Waltham
Posted on: 02/28/2021

Log In or Create An Account

Get the latest Maine jobs by following @recnetME on Twitter!

Portland RSS job feeds