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Executive Housekeeper

Company: The Westin Portland Harborview
Location: Portland
Posted on: May 5, 2021

Job Description:

As a Hotel Executive Housekeeper, you will direct and work with your team to successfully execute all housekeeping operations in their areas. These areas include Housekeeping, Engineering / Maintenance, Recreation/Health Club, and Laundry, if applicable. You will lead your team to ensure property goals are being met or exceeded, and that standards and procedures are being followed. Additional responsibilities of this housekeeping position include:

  • Obtaining list of rooms that need immediate cleaning and list of prospective check-outs or discharges to prepare work assignments
  • Performing minimum number of suite inspections and defect list weekly
  • Ensuring exceptional customer service by responding to requests in a timely manner
  • Training and implementing property's emergency plan
  • Conducting performance reviews in a timely fashion, and delivering constructive coaching and counseling
  • Ensuring staffing levels are maintained, allowing team members to respond promptly to guest needs
  • Understanding, implementing, and training team members on Quality Service Delivery Job Requirements:Qualified candidates for the Hotel Executive Housekeeper position should be able to continually improve guest and employee satisfaction while maximizing the financial performance of the department. We are looking for someone who is able to take a proactive approach when dealing with employee concerns, emphasizing motivation, teamwork, and continuous improvement. For this housekeeping position you will also need:
    • High school diploma or GED; 2 years of experience in the housekeeping or related professional area OR
    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
    • Must display excellent time management skills
    • Must be able to deliver great customer service on every interaction

Keywords: The Westin Portland Harborview, Portland , Executive Housekeeper, Hospitality & Tourism , Portland, Maine

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