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EJD- Retail Service Specialist- Central Maine

Company: Ace Hardware
Location: Portland
Posted on: May 10, 2022

Job Description:

Emery Jensen Distribution is a wholly owned subsidiary of Ace Hardware Corporation that distributes hardware & home improvement products to the independent Pro Lumber, Paint, Hardware, and E-retailer customer segments.This field-based Retail Services Specialist role that will assist in merchandising sets, stocking, order writing, executing suggested retail pricing, overseeing conversion programs, maintaining and communicating all POG changes and other general housekeeping and retail execution functions as agreed to by the Account Manager and the Customer. This position will be responsible to service accounts in the the following areas; Central Maine.Job Description:

  • Maintain exemplary relations with store personnel and management
  • Walk floor, inspect Emery Jensen sets, stock product if necessary
  • Execute and maintain store level resets as required
  • Create space on planograms (POGs) and place new products in existing sets
  • Implement advertising drops
  • Assist buyers and store employees with special requests related to Emery Jensen
  • Ensure orders are moving from receiving area to floor selling space in a timely manner. Document any miss picks and shipping issues
  • Research and answer questions on any ordering and product problems or trends as they occur
  • Document customer input regarding shipper performance and attitude, product performance, item scanning issues, reset order logistics, etc.
  • Verify all items needed for POG are represented and properly located. Order any missing SKUs.
  • Correct inventory information as needed
  • Ensure customer pricing labels are present and in proper place
  • Identify deleted items and implement rollover or replacement SKU
  • Check graphics and POP material as applicable
  • Recommend needed changes in product presentation level
  • Follow up on any special requests made and communicated results to Account Manager
  • Write orders for specific categories to be approved by buyers
  • Assist stores with credits and claims
  • Attends new store openings and special store events
  • Execute price shops as required KNOWLEDGE, EXPERIENCE, AND COMPETENCIES :
    • Minimum 3 years of retail or customer service experience or bachelor's degree with minimum 1 years of retail experience
    • Excellent interpersonal and written/verbal communications skills with customers and colleagues
    • Detail-oriented and extremely organized self-starter able to thrive is a fast-paced entrepreneurial environment.
    • Proven ability to manage multiple tasks, solve problems and meet deadlines.
    • Ability to work autonomously and accomplish objectives in active store environment.
    • Ability to climb a ladder, carry 35lbs and put away stock awayWhy should you join our team?
      • We live out our values- W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork).
      • Rapid Company Growth! This led to paying out our 2020 incentive above 130%.
      • Collaborative and inclusive working environment with Ace Hardware
      • Tuition Reimbursement program
      • Flexible working arrangements (Non-Field positions can work from home up to 2 days per week)
      • Competitive 401k program
      • Generous vacation days (prorated based on when you start)- In January, you will receive 21 days for the first 5 years of your employment.We want to hear from you!Emery Jensen Distribution delivers wholesale products and best-in-class service to independent retailers in the Pro Lumber, Paint, Hardware, Grocery, and E-retailer space. Our goal is to support sustainable and profitable growth for our customers by offering the broadest assortments, best pricing, and most knowledgeable team. We have national scale, a regional focus and the commitment to serve our customers and support each other. Come find out why a career with Emery Jensen Distribution is right for you.Equal Opportunity EmployerEmery Jensen Distribution, a subsidiary of Ace Hardware, is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Keywords: Ace Hardware, Portland , EJD- Retail Service Specialist- Central Maine, Hospitality & Tourism , Portland, Maine

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