Customer Service - Govt Public Trust Clearance - Remote USA
Company: TTEC
Location: Portland
Posted on: June 20, 2022
Job Description:
At TTEC, we're all about the Human Experience. Elevated. As a
Customer Service Representative working remotely, you'll be a part
of creating and delivering amazing customer experiences while you
also #ExperienceTTEC, an award-winning employment experience and
company culture. A government public trust clearance is required
for this position. This position is currently available only to
residents of Alabama, Arizona, Arkansas, Florida, Georgia, Kansas,
Kentucky, Missouri, Montana, Nevada, North Carolina, Oklahoma,
South Carolina, Tennessee, and Texas.What You'll be Doing TTEC
supports a number of government contracts for both long term and
short-term assignments. When a national emergency strikes, we're at
the ready. These positions are fulfilling as you support those US
residents when they are at their time of need.During a Typical Day,
You'll
- Consult with your neighbors on the available services that can
support their situation
- Provide the best solutions for their need via a variety of
communication channels that could include voice, email or chat
- Respond to customer inquiries with active listening
- Resolve customer issues with patience and understandingWhat You
Bring to the Role
- Requires an active government public trust clearance (updated
within the past 3 years). If you do not currently hold an active
public trust clearance, be prepared to complete the stringent
requirements required by the Department of Homeland Security.
- Exceptional conversational English verbal and written
communication skills
- Customer service experience or customer service oriented skills
such as empathy, active listening, and resolution-minded
aptitude
- Handy with MS Windows and other computer applications
- High school diploma or equivalent
- High speed internet connection ( gt;15 mbps)What You Can Expect
- Knowledgeable, encouraging, supporting and present
leadership
- Diverse and community minded organization
- Career growth and lots of learning opportunities for aspiring
minds
- And yes...all the competitive pay and performance bonus
opportunities, and benefits you'd expect and maybe a few that would
pleasantly surprise you. For full details on our benefits, visit
https://mybenefits.ttec.com/us/candidates/.A Bit More About Your
RoleWe'll train you to be a subject matter expert in your field, so
you can be confident in providing the highest level of service
possible whether through voice, chat or email interactions. We
trust you already have the necessary ingredient that can't be
taught - a caring and supportive nature that will shine through as
you help customers. You'll also have a chance to make great new
friends within the TTEC community and grow your career in a
dynamic, family-friendly atmosphere. You'll report to a Team Lead.
You'll contribute to the success of the customer experience as well
as the overall success of the team. About TTEC Our business is
about making customers happy. That's all we do. Since 1982, we've
helped companies build engaged, pleased, profitable customer
experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and disruptive
brands, we talk, message, text, and video chat with millions of
customers every day. These exceptional customer experiences start
with you. TTEC is proud to be an equal opportunity employer where
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
culture and perspectives within our global teams. We strive to
reflect the communities we serve by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued and comfortable being their
authentic selves at work. As a global company, we know diversity is
our strength. It enables us to view projects and ideas from
different vantage points and allows every individual to bring value
to the table in their own unique way.
Keywords: TTEC, Portland , Customer Service - Govt Public Trust Clearance - Remote USA, Hospitality & Tourism , Portland, Maine
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