Reservations Agent

Company: Alyeska Resort
Location: Portland
Posted on: June 22, 2022

Job Description:

Job DescriptionReservations Agent Handles all requests for guest room reservations, changes, and cancellations in accordance with established standards, and responds to and provides information on hotel services, local attractions, and travel directions.Main Duties:

• Respond to reservations inquires through all distribution channels – telephone, email, internet, fax and mail – according to standard operating procedures and policy
• Ensure all reservations, cancellations, changes, and refunds are entered correctly in the Property Management System
• Contribute to up-selling the hotel while booking reservations
• Provide information about the Resort, hotel, room rates, special packages and events, and the local area
• Develop strong knowledge of Resort activities, the Girdwood Valley and surrounding areas
• Monitor and respond to Reservations Email
• Monitor and download new reservations from on-line channels
• Send confirmation notices, brochures, activity guides and other materials to prospective guests
• Assist Group Reservations on entry of Group and Wholesale reservations as requested
• Cross train to learn other front office functions
• Respond to guest service and informational requests from other departments
• Print and distribute daily arrival reports, and group delegate reports, as requested
• Be able to effectively deal with guest and employee concerns in a friendly and positive manner
• Effectively listen and respond to the nature of guest inquiries and concerns, demonstrating empathy, patience, tact, and diplomacy with the customer and providing positive and proactive solutions
• Other duties as assignedWhy Alyeska?Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.Offering year-round opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:
  • Vision, Dental, and Medical Insurance for regular full-time employees • Paid holiday and paid time off (Vacation and Personal) • Free Season Pass for employees and qualified dependents • Roth 401(k) and 401(k) Retirement Savings Plan • Discounts for rooms at The Hotel Alyeska and affiliate hotels • Discounts in Resort restaurants, shops, and fitness center/pool Skills/Requirements: The requirements listed above are representative of the knowledge, skill, and/or ability required. A successful candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Previous experience in a hotel front office environment preferred
    • Professional, friendly, and clear telephone etiquette
    • High level of English literacy and comprehension
    • Computer proficiency with email and spreadsheets
    • Strong attention to detailsAlyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for "general employment." Preference may be given to local candidates, as relocation may not be available.

Keywords: Alyeska Resort, Portland , Reservations Agent, Hospitality & Tourism , Portland, Maine