Reservations Agent
Company: Alyeska Resort
Location: Portland
Posted on: June 22, 2022
Job Description:
Job DescriptionReservations Agent Handles all requests for guest
room reservations, changes, and cancellations in accordance with
established standards, and responds to and provides information on
hotel services, local attractions, and travel directions.Main
Duties:
- Respond to reservations inquires through all distribution
channels – telephone, email, internet, fax and mail – according to
standard operating procedures and policy
- Ensure all reservations, cancellations, changes, and refunds
are entered correctly in the Property Management System
- Contribute to up-selling the hotel while booking
reservations
- Provide information about the Resort, hotel, room rates,
special packages and events, and the local area
- Develop strong knowledge of Resort activities, the Girdwood
Valley and surrounding areas
- Monitor and respond to Reservations Email
- Monitor and download new reservations from on-line
channels
- Send confirmation notices, brochures, activity guides and other
materials to prospective guests
- Assist Group Reservations on entry of Group and Wholesale
reservations as requested
- Cross train to learn other front office functions
- Respond to guest service and informational requests from other
departments
- Print and distribute daily arrival reports, and group delegate
reports, as requested
- Be able to effectively deal with guest and employee concerns in
a friendly and positive manner
- Effectively listen and respond to the nature of guest inquiries
and concerns, demonstrating empathy, patience, tact, and diplomacy
with the customer and providing positive and proactive
solutions
- Other duties as assignedWhy Alyeska?Alaska is an incredible
place and Girdwood is a friendly, lively town where residents value
both outdoor adventure and community spirit. Alyeska Resort offers
the type of atmosphere where our employees are able to work hard
and play hard, and are encouraged to share their enthusiasm with
our guests.Offering year-round opportunities, working at Alyeska
Resort is both rewarding and exhilarating. Whether you are a
seasoned hospitality or ski resort professional, or just starting
out with an avid interest in ski area management or travel tourism,
we invite you to review current career opportunities and check back
often as we are always seeking great talent. Alyeska Resort offers
many exciting career opportunities, beautiful surroundings and
exciting employee benefits including:
- Vision, Dental, and Medical Insurance for regular full-time
employees • Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents • Roth
401(k) and 401(k) Retirement Savings Plan • Discounts for rooms at
The Hotel Alyeska and affiliate hotels • Discounts in Resort
restaurants, shops, and fitness center/pool Skills/Requirements:
The requirements listed above are representative of the knowledge,
skill, and/or ability required. A successful candidate must be able
to perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Previous experience in a hotel front office environment
preferred
- Professional, friendly, and clear telephone etiquette
- High level of English literacy and comprehension
- Computer proficiency with email and spreadsheets
- Strong attention to detailsAlyeska Resort is an Equal
Opportunity Employer and a Drug-Free Workplace. All resort
employees must possess current documentation showing they are
eligible for employment in the United States. Alyeska Resort
accepts applications for currently available positions only, and
does not accept applications for "general employment." Preference
may be given to local candidates, as relocation may not be
available.
Keywords: Alyeska Resort, Portland , Reservations Agent, Hospitality & Tourism , Portland, Maine
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