Customer Service Representative I

Company: MEMIC
Location: Portland
Posted on: January 26, 2023

Job Description:

The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.The Customer Service Representative I is responsible for First Report of Injury entry and answering the customer service line.Answers First Report of Injury claim phone line and inputs the First Report of Injury into the Claims computer system.Answers Customer Service line and assists MEMIC customers answering claim department questions which may include inquiries from providers, agents, insureds and claimants.Set-ups and maintains claim information which includes but is not limited to adding and changing addresses, voiding checks, putting in recoveries, changing policy numbers, electronic fund transfers and debit card enrollment.Provides clerical support to the Claims Department which includes: Electronic Data Interchange (EDI), and First Report penalties research.Assists, when necessary, processing the Claim Departments mail which includes: opening, sorting, prepping for scanning and indexing mail and faxes into ImageRight.Requirements:High School Diploma or equivalent.Previous customer service experience is a plus.Proficient in Microsoft Office (Excel, Word, PowerPoint).Strong organizational skills and attention to detail a must.Speed and accuracy in typing a must.Strong verbal and written communication a must.Ability to handle multiple tasks a must.Bilingual in Spanish/English is preferred.Our comprehensive benefits package includes all traditional offerings such as:Health Insurance options, Dental Insurance options and Vision InsuranceEmployee Life Insurance/AD&D and Dependent Life Insurance optionsShort-term & Long-term DisabilityHealth Savings Account with potential employer matchFlexible Medical and Dependent Care AccountAccident InsuranceCritical Illness InsuranceEmployee Assistance ProgramLegal/Identify Theft Insurance optionsLong Term Care InsurancePet Insurance401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)4 weeks of Paid Time Off (PTO)7 paid holidaysWe also offer other benefits to help foster a healthy, balance lifestyle such as:Flextime schedulesPaid Parental LeaveStudent loan paydown and refinancing assistanceEducational assistance for job related courses, seminars, certifications or degreesOne paid day every year to volunteer for your non-profit of choiceOn-site fitness center (Maine & Virginia) or fitness reimbursementSubsidized parkingSit-Stand desks & daily stretch breaksMEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace.MEMIC's Job Applicant Privacy Notice#IND2022

Keywords: MEMIC, Portland , Customer Service Representative I, Hospitality & Tourism , Portland, Maine