Customer Service Representative I
Company: MEMIC
Location: Portland
Posted on: January 26, 2023
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Job Description:
The Mission of The MEMIC Group is to make workers' comp work
better with compassion, trusted partnerships, and relentless
commitment to workforce safety. The secret to the success and
longevity of great organizations is their shared vision and strong
values. At MEMIC our values are to be conscientious, to be an
expert, to be a partner, to be curious and to be transparent.The
Customer Service Representative I is responsible for First Report
of Injury entry and answering the customer service line.Answers
First Report of Injury claim phone line and inputs the First Report
of Injury into the Claims computer system.Answers Customer Service
line and assists MEMIC customers answering claim department
questions which may include inquiries from providers, agents,
insureds and claimants.Set-ups and maintains claim information
which includes but is not limited to adding and changing addresses,
voiding checks, putting in recoveries, changing policy numbers,
electronic fund transfers and debit card enrollment.Provides
clerical support to the Claims Department which includes:
Electronic Data Interchange (EDI), and First Report penalties
research.Assists, when necessary, processing the Claim Departments
mail which includes: opening, sorting, prepping for scanning and
indexing mail and faxes into ImageRight.Requirements:High School
Diploma or equivalent.Previous customer service experience is a
plus.Proficient in Microsoft Office (Excel, Word,
PowerPoint).Strong organizational skills and attention to detail a
must.Speed and accuracy in typing a must.Strong verbal and written
communication a must.Ability to handle multiple tasks a
must.Bilingual in Spanish/English is preferred.Our comprehensive
benefits package includes all traditional offerings such as:Health
Insurance options, Dental Insurance options and Vision
InsuranceEmployee Life Insurance/AD&D and Dependent Life
Insurance optionsShort-term & Long-term DisabilityHealth Savings
Account with potential employer matchFlexible Medical and Dependent
Care AccountAccident InsuranceCritical Illness InsuranceEmployee
Assistance ProgramLegal/Identify Theft Insurance optionsLong Term
Care InsurancePet Insurance401 (k) Retirement Plan with match up to
5%, plus profit sharing & discretionary contributions (subject to
vesting)4 weeks of Paid Time Off (PTO)7 paid holidaysWe also offer
other benefits to help foster a healthy, balance lifestyle such
as:Flextime schedulesPaid Parental LeaveStudent loan paydown and
refinancing assistanceEducational assistance for job related
courses, seminars, certifications or degreesOne paid day every year
to volunteer for your non-profit of choiceOn-site fitness center
(Maine & Virginia) or fitness reimbursementSubsidized
parkingSit-Stand desks & daily stretch breaksMEMIC is committed to
a policy of nondiscrimination and equal opportunity for all
employees and qualified applicants without regard to race, color,
religious creed, national origin, ancestry, age, disability,
genetics, gender identity, veteran's status, sexual orientation, or
any other characteristic protected by law. MEMIC is an equal
opportunity employer encouraging diversity in the workplace.MEMIC's
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Keywords: MEMIC, Portland , Customer Service Representative I, Hospitality & Tourism , Portland, Maine
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