Manager, Account Management Team

Company: 4AllPromos
Location: Essex
Posted on: May 20, 2025

Job Description:

Description:About Us4AllPromos is a leading provider of customized promotional products, serving businesses and organizations across the country. With an expansive product catalog, a dedicated team, and a strong focus on customer experience, we help brands make a lasting impression.We're in the midst of an exciting transformation-evolving our Account Management team to build stronger customer relationships that lead to repeat business and long-term growth. To lead this journey, we're looking for an experienced and inspiring Account Team Manager to guide, develop, and scale a high-performing team of Account Managers.This is a people-first leadership role focused on empowering the team, enhancing operational performance, and building a foundation for long-term client success and account growth.What You'll DoLead the team responsible for managing a high-volume of customer orders while building lasting client relationships.Coach with a focus on growth-supporting team members as they enhance both operational excellence and strategic customer engagement.Monitor and drive performance across key metrics like response time, accuracy, upsell activity, client retention, and satisfaction.Collaborate with cross-functional teams-including sales, operations, and marketing-to optimize workflows and enhance the customer experience.Implement best practices for productivity, customer engagement, and pipeline management.Continuously evaluate and improve systems, tools, and workflows to enhance team efficiency, reduce friction, and ensure a seamless experience for both team members and customers.Recruit, onboard, and mentor team members, fostering a culture of accountability, learning, and collaboration.Play a key role in shaping the future of our Account Management team and influencing broader customer lifecycle strategy.Requirements:What We're Looking For5+ years of experience leading a team in sales, account management, customer success, or a similar field-ideally in a high-volume environment.Demonstrated success in developing and coaching teams, especially through role transitions or process change.Be hands-on and deeply familiar with the team's day-to-day work-ready to step in to support complex issues, customer escalations, or high-priority needs.Strong organizational and communication skills, with a natural ability to inspire trust and drive performance.A data-informed mindset-you're comfortable setting and tracking KPIs to guide results.Operationally savvy and able to identify and implement process improvements.Comfortable using CRM and order management tools; tech-forward mindset a must.Experience in promotional products, e-commerce, or print industries is a plus.Location & Work ArrangementThis is a hybrid role based out of our headquarters in Essex, CT. To support onboarding and team-building, the Account Team Manager will be required to work on-site 2-3 days per week for the first several months. After that, regular in-office presence (a few times per month) will be expected to maintain strong team and cross-functional engagement. We're open to exceptionally qualified candidates outside the immediate area if they bring deep industry knowledge and are willing to meet these in-person requirements.Why You'll Love It HereBe part of a pivotal transformation that redefines how we support and grow our customer base.Collaborate with a team that values ideas, innovation, and initiative.Lead a group of motivated professionals in a dynamic and fast-paced environment.Enjoy competitive compensation, benefits, and the opportunity to grow your leadership career.PIa5bf28eff82e-25660-37681177

Keywords: 4AllPromos, Portland , Manager, Account Management Team, Hospitality & Tourism , Essex, Maine