Floor Supervisor
Company: Claremont Hospitality LLC
Location: Kennebunk
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Description: Set on the shores
of Somes Sound in Southwest Harbor, The Claremont is a cherished
Maine retreat where timeless elegance meets relaxed coastal charm.
As part of the Acadia Collection, we’re passionate about creating
joyful, unforgettable moments for our guests - and that starts with
an incredible team. If you’re thoughtful, enthusiastic, and love
the idea of working in a beautiful and welcoming environment, we’d
love to have you on board! A floor supervisor in hospitality is
responsible for overseeing the day-to-day operations on a specific
floor or area within a hotel, restaurant, or other hospitality
establishment, ensuring smooth service delivery, maintaining high
standards of cleanliness, addressing customer concerns, and
supervising staff to guarantee guest satisfaction; key duties
include assigning tasks, monitoring performance, resolving issues,
and upholding company policies while actively contributing to a
positive guest experience. Key Responsibilities: Staff Supervision:
Assign tasks to staff based on workload and guest needs. Monitor
staff performance and provide feedback, coaching, and training.
Address employee concerns and resolve internal conflicts. Create
and manage staff schedules. Guest Service: Greet and interact with
guests, addressing their needs and requests promptly. Respond to
guest complaints and concerns, finding solutions to ensure
satisfaction. Anticipate guest requirements and proactively provide
assistance. Ensure a positive and welcoming atmosphere for all
guests. Operational Management: Monitor cleanliness and appearance
of the assigned floor, ensuring compliance with standards. Inspect
guest rooms and common areas to identify maintenance issues Manage
inventory of supplies and equipment, placing orders as needed
Enforce company policies and procedures related to guest service
and operations Communication and Reporting: Communicate effectively
with other departments to coordinate guest needs Report any
significant incidents or issues to management promptly Maintain
accurate records of guest requests and complaints Required Skills:
Excellent customer service skills with a focus on guest
satisfaction Strong leadership and supervisory abilities Effective
communication skills, both verbal and written Ability to manage
multiple tasks and prioritize effectively Problem-solving and
conflict resolution skills Attention to detail and commitment to
maintaining high standards Success Factors: Ambassador of Joy:
Embody and promote a culture of positivity and enthusiasm, ensuring
that both guests and staff feel welcomed, valued, and inspired.
Customer-Centric Focus: Understand and anticipate the needs of both
internal and external guests, consistently exceeding expectations.
Meticulous Attention to Detail: Deliver work that is precise,
thorough, and up to the highest standards of luxury hospitality.
Effective Communication: Provide clear, concise, and actionable
information to ensure colleagues, guests, and stakeholders are
well-informed. Ownership & Accountability: Take full responsibility
for tasks, ensuring they are followed through to achieve the
desired results. Foster Team Collaboration: Work collaboratively
within teams, motivating others to sustain exceptional levels of
performance. Build Strong Relationships: Establish trust and foster
cooperation with colleagues, guests, and partners to promote mutual
success. Safety and Security Recognizes and reports potential
safety hazards in the hotel, such as broken doors or railings, fire
hazards, etc. Recognizes and reports potential security problems in
the hotel, such as locking doors after hours, etc. Understands and
follows policies and procedures for the hotel’s key control system
and ensures others follow them. Additional Responsibilities: Any
other duties assigned by Supervisor. Requirements:
Keywords: Claremont Hospitality LLC, Portland , Floor Supervisor, Hospitality & Tourism , Kennebunk, Maine
