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Part Time Aircraft Handling/Customer Service Agent - $17/hr + Flight Privileges

Company: Unifi Aviation, LLC
Location: Portland
Posted on: January 11, 2022

Job Description:

    • Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
    • Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
    • Direct passengers through Customs, Immigration, and Quarantine.
    • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
    • Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
    • Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
      • Loads, unloads, services, guides, and directs customer aircraft.
      • Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction.
      • Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner.
      • Performs wing walker duties to protect the aircraft wing from equipment in the path of pushback and maintains visual contact with the pushback driver to alert the driver of any danger.
      • Receives and records Customer baggage, airfreight, mail and company materials as required.
      • Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities.
      • Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers; or, manually push and pull push carts and containers.
      • Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required.
      • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.Pre-requisites:
        • Must be a local (in-state) resident.
        • Valid In-State Driver's License.
        • Ability to pass a pre-employment drug screen.
        • Ability to pass up to a 10-year background check.
        • Must be at least 18 years of age.
        • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
        • Must complete ramp and SIDA training to obtain airport authority identification security.Experience:
          • No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team.Knowledge, Skills & Abilities:
            • Excellent customer service skills.
            • Strong work ethic.
            • Ability to work in a team oriented environment.
            • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
            • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.Preferred QualificationsEducation:
              • High School diploma or GED.Experience:
                • One+ year of relevant experience.Knowledge, Skills & Abilities:
                  • Able to communicate information and instructions verbally and/or via radio equipment.
                  • Able to communicate effectively in a professional manner.
                  • Able to work quickly and efficiently to meet tight time restrictions.Working ConditionsWork Schedule:
                    • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.Work Environment:
                      • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
                      • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.Physical Demands/Requirements:
                        • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
                        • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
                        • Must be able to work in cramped or high places.
                        • Must be able to carry heavy items up and down jet way stairs.Supervisory Responsibilities
                          • None.LegalUnifi is an Equal Opportunity Employer.BehaviorsRequired
                            • Team Player: Works well as a member of a group
                            • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsRequired
                              • Goal Completion: Inspired to perform well by the completion of tasks
                              • Self-Starter: Inspired to perform without outside help

Keywords: Unifi Aviation, LLC, Portland , Part Time Aircraft Handling/Customer Service Agent - $17/hr + Flight Privileges, Human Resources , Portland, Maine

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