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Mainframe Operational Support Technician (Remote)

Company: Conexess Group
Location: Portland
Posted on: January 13, 2022

Job Description:


Description Our History

From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are

Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a Mainframe Operational Support Technician in a remote capacity. This is a long-term opportunity with a competitive compensation package.

  • We are unable to work C2C on this role******
    Responsibilities
    • Set up batch schedules through the scheduling tools
    • Process adhoc job requests
    • Create and update procedural documentation
    • Perform eyes-on-glass monitoring of our IT infrastructure using a variety of business standards and proprietary tools
    • Raise incident tickets in response to monitoring
    • Triage and resolve IT tickets in response to monitoring and user-reported issues
    • Manage incident telephone calls and engage the proper teams for helping resolve incidents
    • Document process, procedures, and technology used by the Enterprise Operations Command Center Qualifications:
      • 3 - 5 years of experience
      • 3 - 5 years of general IBM Mainframe Operations experience
      • Knowledge of ESP, CA7, IWS
      • Knowledge of MVS, JES, CICS, DB2, and VTAM commands
      • Knowledge of JCL, NDM, and FTP
      • Knowledge of Python
      • Knowledge of Service Now and Microsoft Office Product
      • Ability to prioritize workload
      • Strong ability to build partnerships with staffs and leadership at all organizational levels
      • Familiarity with Health Care or PBM industry helpful

Keywords: Conexess Group, Portland , Mainframe Operational Support Technician (Remote), IT / Software / Systems , Portland, Maine

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