Computer Operations Specialist
Company: Evo Payments
Location: Portland
Posted on: May 14, 2022
Job Description:
Computer Operations SpecialistSummaryAs a Computer Operations
Specialist, you will perform varied assignments related to
monitoring EVO's network operations and network security. Identify
and resolve issues arising on a day-to-day and especially outside
of normal business hours to minimize impact on daily production
cycle. Recommend process improvements to ensure systems up-time and
availability. Ensure procedures are followed and standards are met
while monitoring all systems and maintaining the appropriate
documentation when issues arises. Maintain a professional working
relationship with both internal and external customers.What you'll
do:
- Utilize Network tools to monitor unauthorized Wi-Fi devices,
and document device name with the wireless application.
- Monitor hardware, network, router and infrastructure issues as
they become visible.
- Serve as primary point-of-contact for requests, questions, and
issues raised outside of normal business hours.
- Escalate any issues to IT Support Groups as needed.
- Monitor security systems and maintain contact with vendor if
action is needed.
- Monitor facilities and environmental issues, and escalate as
necessary.
- Provide Level I support for issues raised by Customer Services,
ISO Support and Technical Support teams outside of normal business
hours and weekends.
- Monitor file transfers to ensure that the files are being sent
and received from external customers' network (Global, EDS, Amex,
etc.), investigate and resolve potential network issues, and
escalate to IT support if necessary.
- Monitor processing of FTP files for front end applications
prior to start of production.
- Collect data, perform critical analysis, and provide essential
reporting for the business on all aspects of security, network and
infrastructure monitoring.
- Review server to ensure that there is enough storage space for
data, and archive old data to make room for current/new data.
- Maintain system metrics which include system availability,
number of incidents, open unresolved issues, and other relevant
metrics to ensure network functionality.
- Inventory computer hard drives, cables, and supplies, as well
as storage space and alert IT if appropriate.
- Perform daily operation tasks, maintenance not including job
processing, network maintenance, workstation, and
documentation.About you:
High School or equivalent experience and 1 to 3 years of Network
Operations or Help Desk experience in the banking or finance
industry; credit card processing preferred.
- Associates / Bachelor's degree in Computer Networking generally
preferred.
- Basic knowledge of PC hardware, including troubleshooting and
configuration.
- Basic knowledge of concepts, techniques and practices of
computer operations.
- Experience in network environment and network principles (i.e.
security, login, print queues.)
- Ability to maintain cooperative working relationships with team
and customers.
- Ability to successfully manage multiple, large, complex
projects from inception through completion.Why work at EVO?
- Learn from and grow with a worldwide payments industry
leader.
- Enjoy a competitive salary and a comprehensive benefits
package: 401k with match, generous paid time off, medical, dental,
vision coverage plus health savings accounts and much more.
- Thrive in a collaborative culture that supports
innovation.
- Take advantage of a supportive work-life balance.
- Benefit from global career opportunities and advancement.EVO
Payments, Inc. is a leading payment technology and services
provider. EVO offers an array of innovative, reliable, and secure
payment solutions to merchants ranging from small and mid-size
enterprises to multinational companies and organizations across
North America and Europe. As a fully integrated merchant acquirer
and payment processor in over 50 markets and 150 currencies
worldwide, EVO provides competitive solutions that promote business
growth, increase customer loyalty, and enhance data security in the
markets it serves.Disclaimer
The preceding position description has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employee assigned
to this position.
EVO Payments Inc. is an equal opportunity employer, committed to
the hiring, advancement and fair treatment of individuals without
regard to race, color, religion, gender, sexual preferences, age,
national origin, ethnicity, disability or veteran status, or any
other protected status designated by federal, state, or local
law.
Keywords: Evo Payments, Portland , Computer Operations Specialist, IT / Software / Systems , Portland, Maine
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