Computer Operations Specialist

Company: Evo Payments
Location: Portland
Posted on: May 14, 2022

Job Description:

Computer Operations SpecialistSummaryAs a Computer Operations Specialist, you will perform varied assignments related to monitoring EVO's network operations and network security. Identify and resolve issues arising on a day-to-day and especially outside of normal business hours to minimize impact on daily production cycle. Recommend process improvements to ensure systems up-time and availability. Ensure procedures are followed and standards are met while monitoring all systems and maintaining the appropriate documentation when issues arises. Maintain a professional working relationship with both internal and external customers.What you'll do:

• Utilize Network tools to monitor unauthorized Wi-Fi devices, and document device name with the wireless application.
• Monitor hardware, network, router and infrastructure issues as they become visible.
• Serve as primary point-of-contact for requests, questions, and issues raised outside of normal business hours.
• Escalate any issues to IT Support Groups as needed.
• Monitor security systems and maintain contact with vendor if action is needed.
• Monitor facilities and environmental issues, and escalate as necessary.
• Provide Level I support for issues raised by Customer Services, ISO Support and Technical Support teams outside of normal business hours and weekends.
• Monitor file transfers to ensure that the files are being sent and received from external customers' network (Global, EDS, Amex, etc.), investigate and resolve potential network issues, and escalate to IT support if necessary.
• Monitor processing of FTP files for front end applications prior to start of production.
• Collect data, perform critical analysis, and provide essential reporting for the business on all aspects of security, network and infrastructure monitoring.
• Review server to ensure that there is enough storage space for data, and archive old data to make room for current/new data.
• Maintain system metrics which include system availability, number of incidents, open unresolved issues, and other relevant metrics to ensure network functionality.
• Inventory computer hard drives, cables, and supplies, as well as storage space and alert IT if appropriate.
• Perform daily operation tasks, maintenance not including job processing, network maintenance, workstation, and documentation.About you:
  • 
    High School or equivalent experience and 1 to 3 years of Network Operations or Help Desk experience in the banking or finance industry; credit card processing preferred.
  • Associates / Bachelor's degree in Computer Networking generally preferred.
  • Basic knowledge of PC hardware, including troubleshooting and configuration.
  • Basic knowledge of concepts, techniques and practices of computer operations.
  • Experience in network environment and network principles (i.e. security, login, print queues.)
  • Ability to maintain cooperative working relationships with team and customers.
  • Ability to successfully manage multiple, large, complex projects from inception through completion.Why work at EVO?
    • Learn from and grow with a worldwide payments industry leader.
    • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more.
    • Thrive in a collaborative culture that supports innovation.
    • Take advantage of a supportive work-life balance.
    • Benefit from global career opportunities and advancement.EVO Payments, Inc. is a leading payment technology and services provider. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.Disclaimer
      
      The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.
      
      EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Keywords: Evo Payments, Portland , Computer Operations Specialist, IT / Software / Systems , Portland, Maine