Field Service Engineer - Microbiology Specialist
Company: Veolia Water Technologies and Solutions
Location: Portland
Posted on: April 16, 2024
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Job Description:
The Field Service Engineer (FSE) - Microbiology Specialist's
primary responsibility will be to provide routine to complex field
service and support for our Sievers brand endotoxin and bioburden
analytical instruments. Field service and support will be provided
at customer sites throughout the United States, with potential for
occasional travel to Canada in support of Canadian customers.
Support will include maintenance, verification, validation, repair,
and calibration duties as well as troubleshooting operational
issues and user training. This position will also be involved in
providing field service and support for the Sievers brand total
organic carbon (TOC) instrumentation product line.
The FSE - Microbiology Specialist position will require frequent
overnight travel in support of our endotoxin and bioburden
customers as our product line and customer base matures. There will
also be some requirement for overnight travel in support of our
core TOC customers.
Key Responsibilities:
Must be willing and able to travel domestically and have open
availability Monday through Friday.
Domestic travel 70% including overnight stays
Travel to customer sites and perform installation, PM and related
services on endotoxin and bioburden equipment, as well as support
of services on TOC equipment.
Plan, schedule and confirm customer services including coordination
of travel and parts shipments for services
Maintain admin duties, parts inventory, and relevant trainings
Take customer calls, participate in territory sales rhythm calls,
and service team meetings
Respond to on-demand contract services with 3 or 7 business day
response commitments for troubleshooting and repair
Write clear and concise reports for customers
Special projects and new hire training as assigned by
supervisors
Work closely with the Sales and Product Management teams for Bio
detection to provide insight into new product introduction,
customer applications, and sales opportunities of consumables &
services.
Ensure compliance with all aspects of safety on the job, including
the operation and maintenance of an assigned company vehicle and
comply with all Veolia Environmental, Health and Safety (EHS)
policies
We are looking for a resourceful person who is self-directed,
enjoys working independently, and is attentive to details. One who
is also excited and committed to extensive domestic overnight
travel and willingness to be on the road during the week most of
the year, someone interested in being a road warrior in support of
our customers. An ideal candidate would prefer to organize their
own planning, scheduling and confirmation of contiguous services
while balancing varying priorities. We are looking for a candidate
who would employ a scientific approach to the operation,
maintenance, and repair of analytical instrumentation and is
proficient at completing daily and weekly administrative
responsibilities. Client focus and succinct & timely communication
(written and verbal) are key elements for success in this role. We
are looking for a candidate that is technically competent and has
work experience in technical field support, customer support and
experience in ultra-pure water applications or operation of
analytical instrumentation in a lab environment.
Core Qualifications
Required:
Bachelor's Degree in Biology, Biochemistry, Microbiology, or life
sciences related field, or equivalent education
2+ years of work experience in Endotoxin and/or Bioburden testing,
or other Bio detection protocols within the pharmaceutical industry
or within a GMP facility
Preferred:
Domain expertise in pharmaceutical water quality testing,
specifically bioburden and endotoxin.
Hands-on experience with the use, support, and maintenance of
bioburden and/or endotoxin analytical instrumentations and
equipment
Work experience in ultra-pure water applications or servicing
and/or operating analytical instrumentation in a lab
environment
Knowledge of pharmaceutical related regulatory is highly
preferred
Other Useful Skills and Abilities:
Strong technical, mathematical and customer service skills
Working understanding of microbiology principles related to
pharmaceutical water quality testing
Understanding of cGMP/GLP and GDPs practices and EHS requirements
of pharmaceutical lab and production environment
Able to prioritize various tasks such as service of multiple
instruments and administrative duties
Troubleshooting and problem-solving skills, ability to use
processes to find root cause
General knowledge of electrical equipment, chemistry, and
safety
Vision, manual dexterity, and coordination sufficient to service
instruments and handle electrical equipment
Computer proficiency with a minimum of word processing,
spreadsheets, and basic network and data base knowledge
Ability to use ordinary hand tools, calibrated tools, and
analytical instrumentation, as well as handle chemically aggressive
fluids, such as acids and bases
Strong and concise verbal and written communication skills
Self-motivated, with the ability to drive projects to completion
with minimal oversight
Proven ability to speak effectively before groups and customers,
clients, and other employees within the organization
Ability to meet deadlines and commitments
Ability to communicate effectively and contribute within a
commercial team environment
Ability to make good business decisions based on risk-reward
analysis and business objectives
Ability to learn applicable company procedures within a reasonable
time from start of employment
Working Conditions
Ability and willingness to work a flexible schedule based on
customer needs
Drive a motor vehicle to customer sites - sometimes requiring
significant drive times due to geographic locations
Air travel required to reach customer destinations and back up
support of other areas
Ability and willingness to travel to customer's sites requiring
overnight stays approximately 70% of the time, with short notice as
required to perform services and to fulfill contractual response
time commitments
Use of laptop and mobile systems
Regularly work around machines, electrical equipment, chemicals,
and within industrial facilities
Work at a variety of customer sites including clean rooms and
laboratory environments requiring the use of clean suits/smocks, as
well as outdoor industrial installations.
Perform tasks requiring manual dexterity during tool use, handling
small parts, and repair procedures
Reach with hands and arms, below and above shoulder height
Stand, sit, stoop, kneel, crouch, or crawl
Work in industrial environments where background noise may be
present
Regularly lift and/or move up to 30 pounds. Frequently lift and/or
move up to 50 pounds
Close vision, color vision, depth perception, and ability to adjust
focus
Maintain driver's license and a good driving record
Veolia Water Technologies & Solutions (VWTS) is a worldwide leader
in water recovery, treatment, and reuse. We design, supply, and
service a range of water systems and monitoring equipment in
industries ranging from pharmaceutical to food and beverage
applications, and from microelectronics ultrapure water to
municipal water and industrial wastewater treatment. We are one of
the world's leading manufacturers of total organic carbon (TOC)
analyzers and corresponding certified reference materials. Our
ground-breaking endotoxin analyzer is the latest addition to our
expanding analytical instruments portfolio. We strive to provide
not only superior technology and design, but also outstanding
quality, service, and application support.Please clickhereto learn
more about our Analytical Instruments business.
At Veolia, we realize diverse teams make smarter decisions, deliver
better results, and build stronger communities. We're an
organization that champions diversity and inclusion at every rung
of the ladder and are proud to be an equal opportunity workplace.
Because our people are our greatest assets, we also offer
competitive compensation andbenefits that include:
The salary range is tied to the market for similarly benchmarked
roles. The range is not an absolute, but a guide, and offers will
be based on the individual candidate's knowledge, skills,
experience, and market conditions, as well as internal peer equity.
Depending upon all the preceding considerations for the final
selected individual candidate, the offer may be lower or higher
than the stated range: $29 - $41/hr
Health & Life Insurance
Paid Vacation & Sick Time
Paid Holidays
Parental Leave
401(k) Plan
****Applicants are required to be eligible to lawfully work in the
U.S. immediately; employer will not sponsor applicants for U.S.
work authorization (e.g. H-1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting
firms. All vendors must have a current and fully executed MSA on
file before submitting unsolicited resumes and candidate profiles
will be deemed the property of VWTS, and no fee will be due.
Keywords: Veolia Water Technologies and Solutions, Portland , Field Service Engineer - Microbiology Specialist, IT / Software / Systems , Portland, Maine
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