Support & Ops Tech II

Company: Innova Solutions
Location: Shelton
Posted on: June 24, 2025

Job Description:

A client of Innova Solutions is immediately hiring for an IT Operations Technician Position type: Full-Time, Contract Duration: 7 Month Location: Shelton PA As an IT Operations Technician, you will: The Support & Ops Tech II role is responsible for providing second level onsite technical support and assistance to coworkers primarily in North America. This role troubleshoots, diagnoses, and resolves hardware, software, and network issues, as well as installs, configures, and maintains IT equipment and systems in collaboration with other Technology teams. The Support & Ops Tech II also provides training and guidance to coworkers on IT best practices and policies. Key Areas of Responsibility ? Provide second-level desktop support including. Workstation OS (Windows and macOS) deployment including new hires and QA activities. Application troubleshooting and escalation to engineering teams. Mobile devices including smartphones and tablets. Printers/Copiers/MFPs ? Regularly tests and support conference room A/V technology. ? Follow all guidelines and operational procedures. ? Respond to and resolve incidents and requests through ticketing system. ? New hire onboarding for individuals and classes Other Responsibilities ? Meet all productivity and quality goals as measured by the department. ? Diagnose, research, and troubleshoot computer issues, including operating systems, hardware and software, VPN, connectivity, security tools both remotely and on-site. ? Participate in business-funded projects including hardware refresh and security initiatives. ? Provide backup support for the Technology Service Desk. ? Follow all asset management guidelines and procedures. ? Create and update knowledgebase documentation. ? Occasional after hours support due to scheduled deployments and onsite incidents. ? Occasional travel to other sites for support and scheduled events. Education and/or Experience Qualifications ? High School Diploma or equivalent. ? 2 years of experience in an IT-related field. Required Qualifications ? Excellent verbal and written communication skills with the ability to effectively interact with company stakeholders, leadership, coworkers, and contractors. ? Ability to work in a dynamic environment with high efficiency and manage multiple tasks and projects at the same time. ? Strong attention to detail. ? Demonstrated organizational and time management skills. ? Can work on their own and with others in a collaborative setting. ? Strong interpersonal skills. ? Provide support through face-to-face, remote assistance, phone, email, and instant message methods. ? Experience deploying and supporting Windows and macOS. ? Experience installing/uninstalling hardware/software. ? Experience performing mass workstation deployments and migrations. Preferred Qualifications ? Associate or Bachelor's degree ? 2-4 years of IT-related experience ? Experience using ServiceNow or similar ticketing system ? CompTIA A Certification ? Apple Certified Support Professional ? HDI Desktop Support Technician ? ITIL v4 Foundations The ideal candidate will have: Associate's Degree Or Bachelor's Degree; 3 - 5 years of IT Support exp; and A Certified . Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Dishank Sharma 201-649-8477 dishank.sharma@innovasolutions.com PAY RANGE AND BENEFITS: Pay Range*: $30-33 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US ? Ranked 3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US ? Ranked 13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100 certifications Website : https://www.innovasolutions.com/ Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588 . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova Solutions, Portland , Support & Ops Tech II, IT / Software / Systems , Shelton, Maine