Team Lead, Server Operations
Company: Fidelity Investments
Location: Merrimack
Posted on: July 7, 2025
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Job Description:
Job Description: This Director of Distributed Compute Operations
role will be responsible for managing a team of approximately 10
System Administrators to support critical function i.e. Server
Operations in Enterprise Infrastructure & Operations(EI&O)
including Incident Management support, change execution with a
focus on delivering stability, day-to-day operations & managing
several operations KPIs and Metrics. In this role, you will work
with senior technology leadership, your peers on other operations
teams day to day. You will be representing Distributed Compute and
Storage(DCS) on Incident calls where you will be expected to work
with your teams to provide meaningful insights of infrastructure,
partner with application and DB teams to work towards common goal
of mitigating issue and follow though Problem Management process to
ensure any learnings are captured. Other key responsibilities
include partnering with Global Operations leader to build roadmaps,
and delivering highly effective, cost effective, highly reliable
solutions to meet the demands of our internal customers. We are
truly a global team so you will also be working with teams out of
our India offices on a day-to-day basis. As a leading member of
this team, you will continue to evaluate and find opportunities to
automate, promote DevOps and EngOps work. You will influence the
direction of distributed compute services by providing your input
on key compute services. You will be required to present Operations
priorities in quarterly meetings and regularly report on the
progress of critical projects. You will be leading managing Linux,
Unix, Windows operating systems, Hypervisors, Hardware, security
compliance patching and responsible for stability of the
environment. The Expertise You Have and The Skills You Bring
Bachelor’s in computer science or engineering or equivalent 15-20
years of IT industry experience, 5-10 years of Infrastructure
management & engineering experience Sound knowledge on Operating
System (Linux and AIX), Hypervisor (OpenStack private cloud and
VMware), Hardware (HP, Dell, IBM AIX) Production Support
Infrastructure Management (compute environment) with dedicated
focus on Incident, Change, Problem Management and Release practices
Vendor management and regular service reviews for SLA achievement,
Service quality assurance, provide feedback to improve vendor
service and control Strategic planning and executing IT
infrastructure projects keeping future requirements in mind and
identifying opportunities for automation, cost savings, cycle time
reduction and service improvements Preparation of strategic roadmap
and overseeing its execution to meet our objectives by
collaborating with stakeholders Proven leadership through
empowerment of individuals/teams, innovation, collaboration and
must be eager to learn and teach Proven track record of leading,
mentoring, and developing associates Problem identification and
resolution skills Collaborative approach to gain consensus and
support Experience in managing Infrastructure team Expert in
driving the crisis / high severity incident calls Expert in Agile
methodology & IT Service Management Good understanding of
infrastructure tech stack (Linux, AIX, Windows, VMWare, OpenStack,
HP, Dell & AIX server hardware). Experience in Oracle Linux
Virtualization Manager (OLVM) is a huge plus Good knowledge &
understanding of public cloud AWS & Azure. Certification will be an
added advantage Identify gaps and process improvements to enhance
the stability of the environment Collaborating with various vendors
(Redhat, HP, Dell, IBM AIX etc.) on RCA’s and implementing the
solution Demonstrate and encourage innovative problem solving &
collaborative decision making Manage team members related talent
reviews, performance, compensation, goal setting, development & top
talent recruitment practices? Communicate, collaborate and build
relationships with partners and key stakeholders including DCS
engineering and other operations leaders. We strive to be fastest
to deliver and easiest to consume technology services.
Certifications: Category: Information Technology Fidelity’s hybrid
working model blends the best of both onsite and offsite work
experiences. Working onsite is important for our business strategy
and our culture. We also value the benefits that working offsite
offers associates. Most hybrid roles require associates to work
onsite every other week (all business days, M-F) in a Fidelity
office. Please be advised that Fidelity’s business is governed by
the provisions of the Securities Exchange Act of 1934, the
Investment Advisers Act of 1940, the Investment Company Act of
1940, ERISA, numerous state laws governing securities, investment
and retirement-related financial activities and the rules and
regulations of numerous self-regulatory organizations, including
FINRA, among others. Those laws and regulations may restrict
Fidelity from hiring and/or associating with individuals with
certain Criminal Histories.
Keywords: Fidelity Investments, Portland , Team Lead, Server Operations, IT / Software / Systems , Merrimack, Maine
