Customer Relations Representative
Company: ebm-papst Inc.
Location: Farmington
Posted on: February 18, 2026
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Job Description:
Job Description Job Description ebm-papst Inc. Job Description
Department: Customer Relations Job Title: Customer Relations
Representative Summary: This position is responsible for
communicating with customers regarding the companies’ products and
services. Essential Functions of the Job: The essential functions
of the job require the person, with or without reasonable
accommodation, to perform the following: Enter, maintain, and
review sales orders as received from OEM customers and authorized
distributors. Verify price and delivery and maintain files for
orders. Communicate with customers on new and existing orders and
any special requests. Answer inquiries on deliveries, lead times,
pricing (at assigned level), and order status. Back-up for team
members who are out of the office or unavailable. Review Open Order
Report on a weekly basis. Monitor open order status to make sure
customers are ordering within lead times and we are shipping as
promised. Process sample requests for customers. Cooperate with
engineering and planning on customer’s projects. Responsible for
following prototypes. Daily review of Past Due Request Date report
Daily Past Due review Work with RMA Coordinator for efficient
processing of returns and replacement orders. Authorize credit on
RMA’s and invoices to $1,000. Resolve billing and shipping errors.
Be the key contact for the outside sales force and keep them
informed of all activity. Keep track of projects. Help the outside
sales force sell our product line and advise them of new
opportunities. Keep the Customer Relations Manager informed of any
areas of concern. Work with Purchasing to maintain expedite
incoming shipments as needed. Use the following software programs
while performing the job: SAP, Microsoft Excel and Word. Perform
all other duties as assigned. Recommended Education and/or
Experience Associate's Degree in a related field; or minimum two
years related experience; or combination of education and related
experience. All Employees are expected to: Follow the Employee
Handbook policies and procedures and uphold organizational values.
Contribute to building a positive work environment. Report for work
consistently and on time. Report to supervision conditions or
practices that are unsafe to ebm-papst and its employees.
Keywords: ebm-papst Inc., Portland , Customer Relations Representative, Logistics, Transportation & Drivers , Farmington, Maine
