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Collections Coordinator

Company: Capital One
Location: Portland
Posted on: September 11, 2020

Job Description:

Job Description: ME Portland-One Monument Sq (25006), United States of America, PORTLAND, Maine At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. Collections Coordinator **Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home. When Capital One returns to normal operations, this role will return to the assigned onsite work location. ** Summary: If you're an energetic and dynamic individual that is self-motivated and likes to make an impact on the business, then you should consider Capital One! At Capital One we provide our customers with a high level of customer service support to resolve billing & payment challenges. Put your collections talent & professional skills to work, apply today and join our team! Capital One's Collections Department is responsible for the collection and management of commercial debt. As a collector, you'll take charge of minimizing losses and collecting on outstanding accounts. You'll be responsible for managing customer relationships and be the primary contact for resolving collection, billing, and payment issues through all stages of delinquency. This a rewarding position that makes an impact to the bottom line. Responsibilities: * Performs collection activities for assigned accounts including outbound contact and all correspondence * Contact customers to identify and resolve collection issues using appropriate collection tools to track and document accurately & promptly * Ensures all accounts have been properly worked and managed to department standards prior to the execution of demand notices and/or account suspension * Effectively communicates with customers, merchants and internal departments regarding pertinent customer issues towards timely resolution; exceptions are properly documented * Research & reconcile customer payment history as necessary * Negotiate alternative payment terms as needed to maintain customer relationship and compliance with customer's contract * Compliance with company's credit policy; achieves performance standards and goals of the position to include demonstration of understanding and compliance of company's credit risk policy * Escalates non-standard issues, i.e., bankruptcy insolvency, ownership changes, etc. * Other duties not specified yet related to the job Ideal Candidate: * Proven collaborator; able to work within and lead cross-functional teams * Excellent verbal and written communication skills * Organized and detail-oriented * Service-oriented mentality, with sense of urgency toward both internal and external customers * Self-initiated and motivated * Knowledge of the building industry desired * Highly proficient within MS Office (Word, Excel, PowerPoint) and Outlook Work at Home Technology Requirements Reliable high speed broadband Internet service provider (ISP): * Dial up or Satellite Internet service providers are not sufficient * ISP must be hardwired (Wifi prohibited) and must be used for Capital One purposes only during your schedule and would need to be in place at start of employment * The ISP speed/bandwidth must be 5 megabytes per second (minimum required) or higher (10+ preferred) - Please contact your ISP for confirmation. Check your internet service provider speed/bandwidth here: Basic Qualifications: * High School Diploma, GED, or equivalent certification * At least 1 year of experience in Consumer or Commercial Credit Servicing and Collections Preferred Qualifications: * College degree or military experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position.---

Keywords: Capital One, Portland , Collections Coordinator, Other , Portland, Maine

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