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Operations Team Lead

Company: WEX Inc
Location: Portland
Posted on: October 10, 2020

Job Description:

The incumbent will demonstrate the knowledge, skills and abilities, leadership & behavioral attributes, and have the education or comparable experience to competently lead, investigate & solve and contribute to the administration of the operations credit function and ensure continuous improvement and compliance with established policies, procedures, laws and regulations. They will lead, coach and participate in the evaluating, analyzing and approving credit requests in accordance with policies and procedures. Effectively communicate with direct reports, managers, peers, customers and process their various credit as well as non-credit requests. This role primarily focuses on operations maintenance and leading the team of analysts who process those requests via phones and queues and can be for requests of all sizes and platforms, and will also help with other credit reviews and work queues and projects as assigned. Essential Duties & Responsibilities: Leading Team, Coaching, Monitoring and Improvement Projects Spends time daily monitoring reports on productivity, deploys process improvement techniques, time motion studies to improve end to end process. Daily coaches team on questions pertaining to accounts under review, as well as manages any deficiencies in production and offers and facilitates cross training to ensure work coverage in the queues. As needed will prepare and present complete and accurate workforce productivity packages for management and the team, managing time off and coverage for queues. Consistently looks for process improvement opportunities, tracks and works those in a prioritized fashion to continually improve team processes Maintenance Queues Processing & Analytics: Team leader will processes commercial WEX Bank Maintenance Queues. Investigates and analyzes credit information. Uses established guidelines and matrix to make approval/decline decisions, as well as apply broad-based knowledge of principles and practices to complete difficult decisions. Focuses on Maintenance Queues, this can include Fleet, OTR, CPS as well as other WEX bank new project opportunities. They will also focus on maintenance queues with credit lines below $250k some that may require financial statement analysis. Also completes risk analysis on individual new and existing accounts within assigned portfolio, including financial and industry analyses and evaluating economic trends. Identify potential exposure risks to the bank. Recommend improvements to strategy, policy and procedures. Utilize credit information to make complex Equal Opportunity Employer/Vets/Disability

Keywords: WEX Inc, Portland , Operations Team Lead, Other , Portland, Maine

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