Digital Service Specialist
Company: Canon USA
Location: Portland
Posted on: February 25, 2021
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Job Description:
Location: US-ME-PortlandRequisition ID: 24511Category: Field
ServicePosition Type: Full-TimeOverview
Services and maintains Canon Solutions America supported cut sheet
products and certain large format products in accordance with
Service and Parts Standards to achieve efficiency and a high level
of customer satisfaction. Diagnoses routine mechanical and system
failures using established procedures and perform basic customer
network installs. Unresolved problems will be escalated in
accordance with standard procedures.
Responsibilities
- Diagnoses routine mechanical and system failures, using
established procedures for products on which you are certified.
- Services and repairs designated equipment, as assigned, to Canon
standards and specifications and are successful on those repairs
with support as required.
- Reports to manager product failure trends and serviceability
issues with necessary supported documentation ensuring accurate
information and record keeping.
- Meets customer demands by providing efficient, responsive and
accurate Field/Shop/onsite repairs.
- Properly maintains all technical information, FSR's, Expense
Reports and Canon property assigned.
- Communicates with supervisors and other departments, if
necessary, regarding the solution of escalated technical and/or
customer service related problem areas.
- Possesses good customer communication and satisfaction
skills.
- Responsible for maintaining the performance of machines to which
you are assigned as the primary engineer.
- Responsible for maintaining performance at a level which help to
achieve the districts overall metric targets.
Qualifications
Typically requires general education and/or vocational training but
little to no experience.
- Associates degree in electronics or electrical engineering
capacity from an accredited college or technical school or
equivalent experience.
- Possess a basic understanding of internet environments.
Successful completion of the 120 day introductory period and
completion of the PDIF new hire class.
- May require some travel (valid driver's license and acceptable
driving record necessary.
- Must be able to work in a 24x7 environment, perform shift work
and do on-call rotations (applies to those servicing PPS\LFS
equipment).
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
premises.
- Must be able to lift 50 lbs and be in a mobile activity more than
50% of the time (walking, standing, stooping/kneeling).
Company Overview
About our Company - Canon Solutions America provides industry
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With the technology offerings of the Canon and Oc brands, Canon
Solutions America helps companies of all sizes find ways to:
improve sustainability, increase efficiency, and control costs in
conjunction with high volume, continuous feed, digital and
traditional printing, and document management solutions. A wholly
owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is
headquartered in Melville, N.Y. and has sales and service locations
across the U.S.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan, profit
sharing, success sharing, educational assistance, recognition
programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with
Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site , we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us at .
#CSA
Posting Tags
#LI-NL1 #PM20 PI130060947
Keywords: Canon USA, Portland , Digital Service Specialist, Other , Portland, Maine
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