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Service & Credit Process Coordinator

Company: Capital One
Location: Portland
Posted on: May 7, 2021

Job Description:

ME Portland-One Monument Sq (25006), United States of America, PORTLAND, MaineService & Credit Process Coordinator**Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home. When Capital One returns to normal operations, this role will return to the assigned onsite work location in Portland, ME. **Summary?:-The role of the Credit Processor is to support the credit staff in the risk assessment of potential and existing customers. With direction from the Credit Manager, Credit Supervisor and/or Credit Specialists, the Credit Processor gathers relevant information regarding applicants' and customers' businesses, including credit bureau reports, payment history with vendors, and banking relationships.-Responsibilities:-? Data entry of applicant information into an application tracking software-? Follow up with applicant by phone or in writing to obtain complete application-? Investigate applicants and existing customers via bank and trade reference checks and by pulling commercial and consumer credit bureau reports-? Make credit decisions within defined authority matrix-? Field general customer and merchant inquiries received by telephone and by email-? Work with internal departments to ensure a high level of service for merchants and customers-? Maintain electronic and paper credit files-? Meet and support ongoing department initiatives and quality and performance goals-? Other duties as assigned-Ideal Candidate:-? Organized-? Detail-oriented-? Ability to manage numerous simultaneous projects within deadlines-? Experience with accurate data entry with proven success multi-tasking-Work at Home Technology Requirements:

  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)-
    • Cable or fiber connections are preferred-
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found . -To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.-
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
    • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
      • A private network is password protected where you have ownership or line of site to every device on the network
      • Capital One reserves the right to request proof of internet provider, speed and service package from the associate-
      • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.-Basic Qualifications:-? High School Diploma, GED or equivalent certification-? At least 1 year of Customer Service experience-Preferred Qualifications:-? Bachelor's Degree or military experience-At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Portland , Service & Credit Process Coordinator, Other , Portland, Maine

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