Customer Service Representative / Membership Call Center

Customer Service Representative / Membership Call Center

AAA Northern New England is seeking a Membership Call Receiver to respond to incoming member requests for our membership and member services departments. This position will be responsible for insuring that the member receives prompt and efficient service.

Responsibilities:

• Answering questions from and providing information to members via telephone regarding their membership including explanation of AAA benefits and privileges.

• Assist in completing enrollment of membership for new members as well as take membership dues for renewals and maintain existing memberships.

• Take auto loan applications and provide information on our Financial Services and Car Buying programs.

• Process return mail, membership transfers, updating membership records from returned payment coupons.

• Call Center Membership position serves as back up for Emergency Road Service Call Center as needed.

Requirements:

• Knowledge of AAA programs and benefits.

• Must have good verbal communications skills.

• Must be familiar with billing codes, cycle periods, expiration dates and procedures for prorating membership fees.

• Familiarity with U.S. geography and highway systems preferred.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

AAA Northern New England is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer