Customer Service Representative / Membership Call Center
Company: AAA Northern New England
Posted on: October 8, 2021
Service Representative / Membership Call Center
AAA Northern New England is seeking a Membership Call Receiver
to respond to incoming member requests for our membership and
member services departments. This position will be responsible for
insuring that the member receives prompt and efficient service.
Answering questions from and providing information to members
via telephone regarding their membership including explanation of
AAA benefits and privileges.
Assist in completing enrollment of membership for new members as
well as take membership dues for renewals and maintain existing
Take auto loan applications and provide information on our
Financial Services and Car Buying programs.
Process return mail, membership transfers, updating membership
records from returned payment coupons.
Call Center Membership position serves as back up for Emergency
Road Service Call Center as needed.
Knowledge of AAA programs and benefits.
Must have good verbal communications skills.
Must be familiar with billing codes, cycle periods, expiration
dates and procedures for prorating membership fees.
Familiarity with U.S. geography and highway systems
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
AAA Northern New England is part of the largest federation of AAA
clubs in the nation. We have 14,000 employees in 21 states helping
17 million members. With our national brand recognition,
long-standing reputation since 1902, and constantly growing
membership, we are seeking career-minded, service-driven
professionals to join our team.
“Through dedicated employees we proudly deliver legendary
service and beneficial products that provide members peace of mind
AAA is an Equal Opportunity Employer
Keywords: AAA Northern New England, Portland , Customer Service Representative / Membership Call Center, Other , Portland, Maine
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