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Representative I - Patient Care Coordinator

Company: Integrated Resources, Inc
Location: Portland
Posted on: November 17, 2021

Job Description:

Works under the direction of the Team Lead and Operations Manager to coordinate the needs of patients taking complex medications related to their medical condition, disease or illness. Procare Retail Associates, Tech Level work proactively with our patients, provider offices and clients via the telephone and directly on site to compassionately and efficiently coordinate medication shipments, medication adherence services, provider support, and overall customer service for specialty medications. In addition, the Procare Retail Associate, Tech Level has a thorough knowledge of specialty operations to ensure that our patients are maximizing the integrated pharmacy services provided by Apothecary by Design. Job Specifications Required Specifications: Prior experience in a healthcare setting Proficient PC and computer skills Preferred Specifications: Pharmacy Technician experience highly desirable Experience working at an insurance company in plan design, benefit investigation, or at a pharmacy is desirable Prior experience in specialty office setting preferred Workers will have access to offstreet parking. At present, patients are not allowed onsite, all orders are shipped to minimize contact. Candidates do not need to have an active pharmacy tech license, but pharmacy expereince is a plus. if selected, the candidate can apply for level 1 pharmacy license Position Summary: Works under the direction of the Team Lead and Operations Manager to coordinate the needs of patients taking complex medications related to their medical condition, disease or illness. Procare Retail Associates, Tech Level work proactively with our patients, provider offices and clients via the telephone and directly on site to compassionately and efficiently coordinate medication shipments, medication adherence services, provider support, and overall customer service for specialty medications. In addition, the Procare Retail Associate, Tech Level has a thorough knowledge of specialty operations to ensure that our patients are maximizing the integrated pharmacy services provided by Apothecary by Design. Duties: Customer service focus. Basic experience in MSWord and MSExcel. Familiar with medical terminology and knowledge of medical coding. Ability to read and interpret billing documents. The position also requires an extensive amount of data entry work. Experience: Required Specifications: Prior experience in a healthcare setting Proficient PC and computer skills Preferred Specifications: Pharmacy Technician experience highly desirable Experience working at an insurance company in plan design, benefit investigation, or at a pharmacy is desirable Prior experience in specialty office setting preferred Education: High School Diploma or GED required. Onsite Requirements Onsite as needed What days & hours will the person work in this position? List training hours, if different. weekdays only - 3 days 8-4:30, 2 days 9:30-6

Keywords: Integrated Resources, Inc, Portland , Representative I - Patient Care Coordinator, Other , Portland, Maine

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