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Desktop Support Specialist

Company: IDC Technologies, Inc.
Location: Portland
Posted on: January 4, 2022

Job Description:

Desktop SupportThis role is full time onsite. Portland Maine FULLTIME Job Description: Skill matrix

  • Experience 3 to 6yrs .
  • Technology DWP Support Services
  • Responsible for Technology problem management knowledge management escalated support L2 incident mgmt change management and technology operations performance of the team members."Business/Customer
  • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs .
  • Adherence to customer security and compliance requirements .
  • Implementation of approved change requests in line with customer change management process .
  • Responsible for incident life cycle following ITIL / BIC frame work as applicable. Mandatory Skills (Top 5 Keywords or skills) Skill Proficiency Years of Experience Basic Knowledge Medium Expert Desktop, Laptop and VDI Support 4 Yes MS Desktop Operating, Apple Mac Operating System Support 4 Yes Application Installation and troubleshooting 4 Yes SCCM Usage 3 Yes ServiceNow Usage 3 Yes

Keywords: IDC Technologies, Inc., Portland , Desktop Support Specialist, Other , Portland, Maine

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